Operations Instructional Designer and Trainer - Evernorth - Remote

About the Role

Working in a fast-paced and dynamic environment, you will be responsible for leading the end-to-end development of skills-first learning programs, ensuring alignment to business priorities, enterprise governance, and measurable performance outcomes. This role is ideal for someone who is passionate about learning and development, with a strong understanding of adult learning and performance development methodologies.

The Cigna Group is a global healthcare company that is committed to improving the health and vitality of those they serve. With a strong focus on innovation and customer satisfaction, the company is constantly looking for ways to improve the way they operate and deliver value to their customers.

What You Will Do

• Partner with business leaders, SMEs, and trainers to identify skill gaps and determine appropriate learning or non-learning solutions
• Apply adult learning and performance development methodologies to design effective learning strategies that close skill gaps and improve performance
• Lead the end-to-end development of scalable learning programs, including curricula, learning paths, skills journeys, and onboarding solutions
• Develop and deliver skills-first learning programs grounded in a strong skills architecture to drive consistent, performance-based outcomes
• Design, develop, and maintain high-quality training materials and curricula across multiple formats, ensuring accuracy, accessibility, timely delivery, and compliance with enterprise brand and governance standards
• Provide constructive, standards-based feedback to instructional designers and trainers to ensure consistently high-quality, polished, client-facing content
• Define measurable learning objectives and “I can” statements aligned to agreed-upon outcomes
• Evaluate training effectiveness and performance tools to assess impact and drive continuous improvement
• Independently manage complex training projects end-to-end, overseeing intake and execution while proactively communicating progress, risks, timelines, and outcomes with stakeholders

What We Are Looking For

• High school diploma or GED, required; bachelor’s degree, preferred
• 2+ years of experience supporting operational initiatives, with the ability to manage multiple priorities and meet deadlines, required
• Strong organizational and analytical skills, with the ability to work independently and maintain strong attention to detail, required
• 2+ years of experience using instructional or design software to develop professional learning content, required
• Experience using the Articulate 360 Suite, Camtasia, and Vyond to create polished, scalable, and learner-focused training content in an enterprise environment, strongly preferred
• Demonstrated proficiency in Microsoft Excel, PowerPoint, and Word, required
• Proven project management experience, including planning, execution, and stakeholder communication, required
• Proven ability to collaborate with teams, build strong relationships, and communicate effectively both verbally and in writing, required

Nice to Have

• Experience working in a healthcare or pharmaceutical environment
• Knowledge of adult learning and performance development methodologies
• Experience with instructional design software, such as Articulate Storyline or Adobe Captivate
• Certification in instructional design, such as CPTD or IDOL

Benefits and Perks

• Competitive salary range of $93,200 -
  55,400 per year, depending on experience and location
• Annual bonus plan
• Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs
• 401(k) plan with company match
• Company paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year, plus paid holidays
• Remote work options with a flexible schedule

• Develop a strong portfolio showcasing your instructional design experience and skills
• Familiarize yourself with the Articulate 360 Suite, Camtasia, and Vyond to increase your chances of standing out
• Practice your project management skills, including planning, execution, and stakeholder communication
• Highlight your ability to work independently and maintain strong attention to detail
• Be prepared to discuss your experience with instructional design software and adult learning methodologies
• Research the company culture and values to understand their approach to learning and development
• Prepare examples of times when you had to communicate complex information to non-technical stakeholders