Operations Intern - Summer 2026

About the Role

Day-to-day activities will include conducting structured discovery interviews, analyzing data, and drafting documentation. The ability to translate complex conversations into clear, structured documentation is essential. This internship, scheduled to last approximately 12 weeks starting in May, will be conducted entirely remotely, providing a flexible and modern work environment.

What You Will Do

• Conduct structured discovery interviews with subject matter experts across programs to capture distributed institutional knowledge.
• Present ideas for knowledge organization and process improvement.
• Synthesize interview findings into clear, standardized documentation in a centralized repository.
• Identify knowledge gaps, inconsistencies, and process inefficiencies across teams.
• Work closely with functional leads, engineering, and business analysts to understand operational context and translate tacit knowledge into accessible systems.
• Adhere to program documentation standards and configuration practices.
• Provide input into onboarding materials and reference guides.
• Maintain knowledge of program structure, tools, processes, and acronyms across functions.
• Coordinate with engineering to ensure documentation integrates with operational tooling.
• Track interview coverage, gaps, and progress against consolidation milestones.
• Collect and document usage metrics for operational tooling to quantify program impact.
• Leverage AI tools to accelerate research, synthesis, and documentation drafting, validating how consolidated knowledge integrates with AI assistants and surfacing gaps where outputs need refinements.

What We Are Looking For

• Currently enrolled in an undergraduate or graduate program with at least one year of coursework completed.
• Legally authorized to work in the United States without the need for employer sponsorship.
• Ability to obtain and maintain applicable security clearance.
• Excellent interpersonal and written communication skills with the ability to translate complex conversations into clear, structured documentation.
• Ability to synthesize qualitative information from multiple sources into structured written output.
• Strong organizational and task management skills with attention to detail.
• Self-motivated with the ability to work across teams and manage relationships with senior staff and subject matter experts.
• Confidence conducting structured interviews and stakeholder conversations in a professional setting.
• Hands-on experience with AI tools for research, writing, or analysis; familiarity with prompt engineering and the ability to evaluate AI output quality.

Nice to Have

• Prior experience in leading teams, research, consulting, sales, or other roles requiring stakeholder engagement and discovery.
• Coursework or interest in defense, military operations, government policy, international relations, or national security.
• Background in political science, public policy, global affairs, business, or related fields.
• Experience with documentation platforms (Confluence, SharePoint, Notion, etc.).
• Familiarity with Agile or SAFe practices.

Benefits and Perks

• Opportunity to gain hands-on experience in operational improvement and knowledge management.
• Remote work arrangement for a better work-life balance.
• Professional development opportunities in a dynamic and growing field.
• Contribution to meaningful projects that impact organizational effectiveness.
• Access to cutting-edge AI tools and technologies.
• Collaborative and supportive team environment.
• Flexible working hours to accommodate different time zones and schedules.

• Develop your Excel skills: Proficiency in Excel is a key requirement, so make sure you are well-versed in its functions and applications.
• Prepare for structured interviews: Practice conducting and responding to structured interviews to enhance your communication and interpersonal skills.
• Understand AI tools and their applications: Familiarize yourself with AI tools used in knowledge management and research to leverage them effectively in your role.
• Showcase your organizational skills: Demonstrate your ability to manage multiple tasks, prioritize, and meet deadlines in your application and during interviews.
• Be ready to learn and adapt: This role involves working with various teams and technologies, so a willingness to learn and adapt quickly is essential.
• Highlight your ability to work independently: As this is a remote internship, the ability to self-motivate and work independently with minimal supervision is crucial.
• Ask about opportunities for professional growth: Inquire about how this internship can lead to future opportunities within the company or industry, showcasing your interest in long-term growth and development.