Operations Manager, Bermuda
Operations
WFA Digital Insight
As the demand for skilled operations managers in the fintech space grows, with a 25% increase in job postings over the past year, professionals with expertise in regulatory compliance and digital operations are in high demand. Coinbase, a leader in the cryptocurrency market, is seeking an Operations Manager to oversee its Bermuda operations. With the company's commitment to remote work and a culture of innovation, this role offers a unique opportunity for professionals looking to advance their careers in a dynamic and growing industry. Candidates should be prepared to showcase their experience in managing complex operational processes and their ability to navigate regulatory requirements.
Job Description
About the Role
The Operations Manager role at Coinbase is a critical position that requires a deep understanding of operational processes, regulatory compliance, and digital operations. As a key member of the team, you will be responsible for overseeing the day-to-day operations of Coinbase's Bermuda entities, ensuring that all aspects of the business are running smoothly and in compliance with regulatory requirements. You will work closely with the Chief Operating Officer and other stakeholders to develop and implement operational strategies that align with the company's global objectives.The role is based in Bermuda and will require occasional travel for in-person working sessions. As a remote-first company, Coinbase offers a unique opportunity for professionals to work in a flexible and dynamic environment. With a strong focus on innovation and a commitment to economic freedom, Coinbase is an exciting place to build a career.
What You Will Do
- Own the oversight and management of operational functions within Coinbase Bermuda, including implementing policies, managing SLA frameworks, and ensuring delivery in line with Bermuda regulations and contractual obligations.
- Build and maintain supervision frameworks across critical business areas of Coinbase Bermuda, ensuring alignment with both regulatory requirements and operational best practices.
- Lead the establishment of operational resilience frameworks, including risk identification, contingency planning, incident response coordination, and communication with regulators and service providers to uphold business continuity.
- Partner with internal and external stakeholders, including banking partners, regulators, and cross-functional teams, to project-manage critical operations and risk initiatives.
- Support first line of defense operations across key areas, including launch assessments and approvals, internal audits, regulatory examinations, and supervisory touchpoints.
- Develop and maintain relationships with regulators, banking partners, and other external stakeholders to ensure that Coinbase Bermuda operates with resilience and in full regulatory compliance.
- Collaborate with cross-functional teams to develop and implement operational processes that align with the company's global strategy.
- Identify areas for process improvement and implement changes to increase efficiency and reduce risk.
- Provide oversight and management of outsourced operations, including managing vendor relationships and ensuring that service level agreements are met.
What We Are Looking For
- 5+ years of experience in financial services with demonstrated oversight of operations strategy, outsourcing, and vendor management within a regulated environment.
- Proven experience within a regulated financial institution or investment business, with a focus on trade supervision across crypto, equities, or derivatives.
- Track record of developing and improving operational processes, producing regulator-ready documentation, and managing cross-functional delivery with senior stakeholders.
- Familiarity with operational resilience frameworks, incident management, and business continuity planning in a financial services context.
- Prior experience navigating a BMA-regulated industry, including familiarity with Bermuda Monetary Authority requirements and supervisory expectations.
- Strong understanding of digital operations and the ability to leverage technology to drive process improvements.
- Excellent communication and project management skills, with the ability to work effectively with internal and external stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify areas for process improvement and implement changes.
Nice to Have
- Experience with generative AI tools and copilots, with the ability to leverage these tools to drive process improvements and increase efficiency.
- Familiarity with Coinbase's products and services, with a strong understanding of the company's mission and values.
- Experience working in a remote environment, with a strong ability to work independently and manage multiple priorities.
Benefits and Perks
- Competitive salary and equity package
- Comprehensive health and wellness benefits
- Generous PTO and parental leave policies
- Remote work stipend and flexible working hours
- Professional development and training opportunities
- Access to cutting-edge technology and tools
- Opportunity to work with a talented and diverse team
- Chance to build a career in a dynamic and growing industry
How to Stand Out
- Tip: Showcase your experience in managing complex operational processes and your ability to navigate regulatory requirements.
- Tip: Highlight your understanding of digital operations and your ability to leverage technology to drive process improvements.
- Tip: Develop a strong portfolio that demonstrates your experience in managing cross-functional teams and implementing operational strategies.
- Tip: Prepare to discuss your experience with generative AI tools and copilots, and how you can leverage these tools to drive process improvements.
- Tip: Research Coinbase's products and services, and be prepared to discuss how your skills and experience align with the company's mission and values.
- Tip: Be prepared to discuss your experience working in a remote environment, and how you manage multiple priorities and work independently.
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