Operations Supervisor Healthcare South Georgia

## About the Role As an Operations Supervisor in South Georgia, you will play a pivotal role in driving growth, building a strong team, and creating community impact in your designated market. This role blends recruitment, market development, and operational excellence to ensure seniors receive life-changing in-home care. You will be actively engaged in technician development, field shadowing, performance reviews, and issue resolution, collaborating closely with cross-functional teams to ensure every appointment is delivered with consistency, professionalism, and warmth.

The role of an Operations Supervisor at Belle is multifaceted, requiring a unique blend of leadership, operational acumen, and a deep understanding of the healthcare industry. You will serve as the local face of the company, building trust with your team, ensuring quality standards are met, and collaborating cross-functionally to help Belle scale successfully. With a focus on preventive care and care management, you will be part of a team that is committed to delivering clinical outcomes that improve the quality of life for seniors.

In this position, you will work mainly remotely but need to be available in the service area to shadow the field and provide support. This flexibility allows for a better work-life balance while still being immersed in the community you serve.

## What You Will Do - Lead technician hiring and onboarding in partnership with centralized recruiting and training teams - Conduct field-based shadowing and provide real-time coaching to technicians - Facilitate technician check-ins and performance reviews to ensure continuous improvement - Support technicians in meeting certification and compliance requirements - Foster a connected and motivated team culture with ongoing engagement initiatives - Provide proactive coaching on hospitality, documentation, attendance, and professionalism - Monitor KPIs such as attendance, appointment fulfillment, and customer satisfaction - Ensure proper execution of Belle's care model and scope of practice - Manage documentation audits and follow up on quality concerns - Track technician availability and support schedule optimization - Report safety concerns, policy violations, or compliance issues as needed - Collaborate with HR, Compliance, and Member Experience teams on escalations

## What We Are Looking For - Bachelor's degree in Business, Healthcare, or a related field - Prior experience managing a field-based or remote team, preferably in healthcare, retail, or service industries - Strong people leadership and coaching abilities - Highly organized, tech-savvy, and action-oriented - Excellent communication skills - clear, direct, and compassionate - Familiarity with scheduling, attendance, or workforce tools - Resides in South Georgia and able to travel locally to support Community Health Workers in the field - Ability to work in a fast-paced environment and adapt to change - Strong analytical and problem-solving skills

## Nice to Have - Experience with Excel and data analysis - Knowledge of healthcare regulations and compliance - Certification in a related field, such as nursing or healthcare management - Experience with team development and performance management - Familiarity with telehealth services and technology

## Benefits and Perks - Competitive compensation based on experience - Incentive Bonus paid quarterly - Health, Dental, and Vision Insurance Benefits - 401k retirement plan - PTO, Sick, and Paid Holidays - Opportunity for significant career growth and expansion of responsibilities - Ability to reshape an industry and protect lives - Flexible, remote work arrangement with occasional local travel - Collaborative, dynamic work environment - Access to the latest technology and tools to support your work

- Ensure your resume and cover letter highlight your leadership experience, particularly in managing remote or field-based teams.

• Be prepared to provide specific examples of how you have driven growth, improved operational efficiency, and developed high-performing teams.
• Familiarize yourself with Belle's innovative approach to in-home care and be ready to discuss how your skills and experience align with their mission.
• Showcase your proficiency in Excel and data analysis, as well as your ability to interpret and act upon key performance indicators.
• Consider creating a portfolio that demonstrates your ability to manage teams, drive operational excellence, and improve patient care outcomes.
• When discussing salary, be prepared to negotiate based on your experience and the market rate for similar positions in the healthcare industry.
• Look for red flags such as poor communication, lack of transparency about the company's vision, or unrealistic expectations regarding work-life balance.