Operations Support Coordinator (PLADS) (Remote, US, 31999)

Aflac·Remote(United States)
Operations

WFA Digital Insight

The demand for skilled operations support professionals in the insurance industry has seen a significant uptick, with a 25% increase in job postings over the past year. As companies like Aflac continue to expand their remote workforce, the need for detail-oriented and organized individuals has never been more pressing. With the rise of digital transformation, professionals with expertise in Microsoft Office Suite and internal systems are in high demand. Aflac, a Fortune 500 company, is a leader in voluntary insurance products and has been recognized for its commitment to diversity and ethics. Before applying, candidates should be prepared to highlight their ability to work independently in a remote setting and prioritize multiple tasks with accuracy and attention to detail.

Job Description

About the Role

The Operations Support Coordinator role at Aflac is a remote position that plays a critical part in the company's day-to-day operations. As a key member of the team, you will be responsible for maintaining accurate departmental and case records, setting up incoming requests, and providing administrative support to the assigned team or department. Your work will have a direct impact on the company's ability to serve its customers and policyholders. Aflac is committed to fostering a culture of diversity, equity, and inclusion, and this role is an excellent opportunity to join a team that values and celebrates individual differences. In this role, you will work closely with internal stakeholders, customers, and providers to ensure seamless communication and timely resolution of issues. Your ability to prioritize multiple tasks, manage your time effectively, and maintain attention to detail will be essential in this position. You will also have the opportunity to develop and maintain a strong working knowledge of departmental systems, administrative procedures, and vendor requirements. Aflac is a company that prides itself on its commitment to its employees, customers, and the community. As a remote worker, you will be expected to work from your home within the continental US, with occasional requests to visit the office based on business needs. The company values work-life balance and offers a range of benefits and perks to support its employees' well-being and career growth.

What You Will Do

  • Maintain accurate departmental and case records, including setting up incoming requests and tracking progress
  • Review files for accuracy, initiate follow-up communications to obtain outstanding documentation, and forward completed files for further processing
  • Input case documentation into internal systems, performing verification checks for accuracy, consistency, and completeness
  • Perform general clerical and office support tasks, such as document reproduction, preparation, organizing, and archiving
  • Compile data, maintain related files, and provide administrative support to the assigned team or department
  • Complete searches and process undeliverable mail, including uploading and tracking relevant documentation
  • Handle standard inquiries, resolve issues, and provide follow-up to ensure completion
  • Process and reconcile expenses, prepare reports, identify discrepancies, and maintain various databases
  • Develop and maintain a strong working knowledge of departmental systems, administrative procedures, vendor requirements, and workflow protocols
  • Perform other related duties as required

What We Are Looking For

  • High School Diploma or Equivalent
  • 1+ years of administrative, operations support, or experience
  • Effective communication skills, including the ability to interact with customers, providers, and internal stakeholders
  • Strong organizational skills with attention to detail and accuracy
  • Proficient with Microsoft Office Suite and ability to quickly learn internal systems and databases
  • Ability to prioritize multiple tasks and resolve routine issues under general supervision
  • Experience working in a remote environment and ability to work independently
  • Strong problem-solving skills and ability to think critically
  • Ability to maintain confidentiality and handle sensitive information

Nice to Have

  • Experience in healthcare, insurance, or claims processing environment
  • Knowledge of internal systems and databases
  • Certification in administrative assistance or a related field
  • Bilingual or multilingual skills

Benefits and Perks

  • Competitive salary range ($35,000 - $45,000)
  • Comprehensive benefits package, including health, dental, and vision insurance
  • 401(k) matching program
  • Paid time off and holidays
  • Remote work stipend and equipment reimbursement
  • Opportunities for professional growth and development
  • Recognition and reward programs for outstanding performance

How to Stand Out

  • Develop a strong understanding of Microsoft Office Suite, particularly Excel, to improve your chances of success in this role
  • Create a portfolio that showcases your administrative and organizational skills, including any experience with internal systems and databases
  • Be prepared to provide specific examples of times when you had to prioritize multiple tasks and resolve issues in a fast-paced environment
  • Research Aflac's company culture and values to demonstrate your understanding of the company's mission and vision
  • Consider obtaining certification in administrative assistance or a related field to increase your competitiveness in the job market
  • Prepare to ask questions about the company's remote work policy, equipment reimbursement, and opportunities for professional growth and development during the interview process

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