Ops Generalist

About the Role

Resend has grown significantly, with a team of 40 spread across 11 countries. This growth has naturally expanded the company's operational surface area, necessitating a skilled and creative individual who can own and grow with this work. The Ops Generalist will report directly to the Chief of Staff and will be an integral part of the team, ensuring that nothing falls through the cracks as the company continues to scale.

What You Will Do

• Document and automate internal processes to improve efficiency and reduce manual workload
• Manage travel logistics, including budgets and expense workflows, to ensure seamless execution
• Develop and maintain vendor relationships, including renewals and procurement, to support business operations
• Coordinate projects that don't have a natural home on any single team, requiring a high degree of flexibility and problem-solving
• Plan and execute company events, such as offsites, build weeks, and Resend Conf, to foster team cohesion and culture
• Handle administrative tasks, ranging from contracts to shipments to onboarding logistics, with attention to detail and efficiency
• Manage external stakeholders, including vendors and partners, to maintain positive relationships
• Analyze and simplify complex operational challenges to improve overall business efficiency
• Develop and implement process improvements to enhance the operational framework of the company

What We Are Looking For

• Experience in operations, finance, or event planning, with a proven track record of managing complex tasks and projects
• Ability to thrive in ambiguity and create order from chaos, with a flexible mindset and strong problem-solving skills
• Innate ability to simplify complexity, with excellent analytical and organizational skills
• Default to action mindset with close attention to detail, ensuring tasks are completed efficiently and effectively
• Experience managing external stakeholders, including vendors and partners, with strong interpersonal and communication skills
• Background in managing events end-to-end, with the ability to plan and execute events successfully
• Ability to work in a fast-paced, remote environment with minimal supervision
• Strong technical skills, including proficiency in digital tools and software relevant to operations and event planning

Nice to Have

• Experience in operations at a fast-growing, remote-first startup, with an understanding of the unique challenges and opportunities of this environment
• International event planning or offsite experience for distributed teams, with knowledge of how to coordinate logistics across different countries and time zones
• Familiarity with project management tools and software, with the ability to quickly learn and adapt to new systems
• Certification in operations, project management, or a related field, demonstrating a commitment to professional development and excellence

Benefits and Perks

• Competitive compensation, commensurate with experience
• 100% remote work arrangement with flexible working schedules, allowing for a healthy work-life balance
• No-meeting Wednesdays across the whole company, providing dedicated time for focused work
• Twice-yearly team offsites in exciting locations, fostering team bonding and cultural exchange
• Opportunity to work directly with founders and a small, low-ego team building a groundbreaking product
• Access to professional development opportunities, including training and education resources
• Comprehensive health and wellness benefits, supporting the physical and mental well-being of team members
• Remote stipend to support home office setup and productivity, ensuring that team members have the tools they need to succeed

• Develop a strong portfolio that showcases your operational and event planning skills, including specific examples of projects you've managed and challenges you've overcome.
• Be prepared to talk about your experience with digital tools and software relevant to operations and event planning, and how you've used these tools to streamline processes and improve efficiency.
• Highlight your ability to work independently and thrive in ambiguity, with examples of times when you've had to navigate complex situations or uncertainty.
• Emphasize your analytical and problem-solving skills, with examples of how you've simplified complex operational challenges and implemented process improvements.
• Research Resend's company culture and values, and be prepared to discuss how your skills and experience align with these, demonstrating your enthusiasm for the role and the company.
• Prepare questions to ask the interviewer about the company and the role, such as the biggest challenges facing the operations team and how the company supports professional development and growth.
• Be ready to discuss your salary expectations and how they relate to your experience and qualifications, with a clear understanding of the market rate for the role.