Oracle Field Service Functional Lead
WFA Digital Insight
The demand for specialized field service professionals has seen a significant surge, with a 25% increase in job openings in the past year alone. As companies seek to optimize field operations and enhance customer experiences, skilled Oracle Field Service leads are in high demand. Red Clay Consulting, a leading implementation and advisory firm, is at the forefront of this trend. With a strong focus on delivering game-changing solutions, this role offers a unique opportunity for professionals to leverage their expertise in Oracle Field Service Cloud and drive business growth. Candidates should be prepared to showcase their technical prowess, problem-solving skills, and ability to collaborate with cross-functional teams. Before applying, it's essential to understand the current market landscape and the evolving needs of the utility industry.
Job Description
About the Role
As an Oracle Field Service Functional Lead at Red Clay Consulting, you will play a pivotal role in designing, architecting, and implementing Oracle Field Service solutions that drive efficiency in field operations and enhance customer experiences. You will work closely with cross-functional teams to ensure solutions meet business needs and align with best practices. The role entails leading the end-to-end implementation process, collaborating with stakeholders to define solution requirements, and providing subject matter expertise in Oracle Field Service products.The ideal candidate will have a deep understanding of field service processes, resource management, and customer service operations. You will be responsible for developing technical and functional documentation for solution architecture, workflows, and processes, as well as troubleshooting issues and providing ongoing support.
Red Clay Consulting is a leading implementation and advisory firm serving the utility industry across the U.S., Canada, and Colombia, South America. The company's consultants serve as critical conduits for delivering game-changing solutions, installing and configuring software, advising on complex projects, guiding utility employees through system adoption, and ensuring those systems are maximized and maintained over time.
What You Will Do
- Design and architect Oracle Field Service solutions to meet business requirements and drive efficiency in field operations
- Lead the end-to-end implementation process, including requirement gathering, configuration, customization, testing, and deployment
- Collaborate with stakeholders to define solution requirements and identify process improvements
- Develop technical and functional documentation for solution architecture, workflows, and processes
- Provide subject matter expertise in Oracle Field Service products and stay current on the latest features, best practices, and emerging industry trends
- Troubleshoot issues, provide ongoing support, and conduct user training sessions for Oracle Field Service solutions
- Ensure all solutions adhere to data security, compliance, and quality standards
- Partner with cross-functional teams and client stakeholders to drive adoption and maximize solution value
- Develop and maintain relationships with key stakeholders, including clients, vendors, and internal teams
- Stay up-to-date with industry trends and emerging technologies, applying this knowledge to drive innovation and improvement
What We Are Looking For
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 5+ years of experience implementing Oracle Field Service or related enterprise field service solutions
- Proven experience as a Solution Architect with demonstrated expertise in Oracle Field Service Cloud (OFSC)
- Strong understanding of field service processes, resource management, and customer service operations
- Proficiency in solution design, configuration, and customization within Oracle Field Service Cloud
- Excellent problem-solving, communication, and project management skills
- Ability to work independently, manage multiple priorities, and communicate effectively in a distributed team setting
- Experience with other Oracle Cloud products or field service management software
Nice to Have
- Oracle Field Service Cloud (OFSC) certification
- Background in industries with complex field service operations, such as telecommunications, utilities, or logistics
- Ability to travel 85% of the time in support of client engagements
- Experience with data analytics and visualization tools
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading implementation and advisory firm
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible work arrangements, including remote work options
- Access to cutting-edge technologies and tools
- Recognition and reward programs
- Comprehensive health and wellness programs
How to Stand Out
- To stand out as a candidate, be prepared to showcase your technical expertise in Oracle Field Service Cloud and your ability to drive business growth through process improvements.
- Develop a strong understanding of the utility industry and its unique challenges, and be prepared to discuss how your skills and experience align with the company's goals.
- Highlight your experience working with cross-functional teams and your ability to communicate effectively with stakeholders at all levels.
- Be prepared to provide specific examples of your experience with solution design, configuration, and customization within Oracle Field Service Cloud.
- Consider obtaining Oracle Field Service Cloud (OFSC) certification to demonstrate your expertise and commitment to the field.
- Research the company's culture and values, and be prepared to discuss how your own values and work style align with those of the organization.
- Prepare to discuss your experience with data analytics and visualization tools, and how you have used these tools to drive business insights and improvements.
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