Order Management & Billing Lead, Cloud Marketplaces & Partnerships - AWS

About the Role

As a key member of the finance team, the Order Management & Billing Lead will play a vital role in defining and executing the operating model across Order Management, Billing Operations, cloud marketplace workflows, and broader partner billing operations. This will involve blending operational execution with process design, automation, cross-functional collaboration, and system optimization to improve billing reliability, controls, partner experience, and customer outcomes.

What You Will Do

• Own end-to-end billing operations for AWS and other partner channels, including usage ingestion, reconciliation, validation, invoicing, credits, exceptions, and alignment with collections and cash application.
• Build and scale repeatable billing processes for cloud marketplaces, partner channels, and ecosystem-based business models as Openai expands its partnerships.
• Manage partner billing constructs, including pricing models, credits, discount structures, invoice validation, reporting requirements, and exception handling.
• Partner closely with AWS and other external partners to resolve billing discrepancies, reporting gaps, short payments, and escalations that could impact customers or partner relationships.
• Support the onboarding of new cloud marketplaces and partner channels by defining operational requirements, controls, workflows, and readiness criteria.
• Scale execution through BPO and offshore teams, including workflow design, SOP development, training, and quality controls to ensure consistent and accurate execution across Order Management and Billing Operations.
• Embed AI and automation into Order Management, Billing, and partner workflows to reduce rework, eliminate manual intervention, and proactively identify discrepancies before they become billing- or revenue-impacting issues.
• Partner cross-functionally with Revenue Systems, Product, Engineering, GTM, Legal, Deal Desk, Finance, and Partner Operations to ensure quoting, provisioning, billing, ERP, and partner workflows remain aligned and scalable.
• Ensure data completeness and accuracy during month-end close by validating that order, pricing, billing, usage, and partner transaction data are fully captured and reconciled before flowing into revenue systems.
• Establish KPIs and dashboards that measure billing accuracy, automation, and operational efficiency.

What We Are Looking For

• 5+ years of experience in order management, billing operations, or a related field, with a focus on cloud marketplaces and partner billing.
• Strong understanding of GTM, Salesforce, and Excel, as well as experience with workflow automation and process optimization.
• Proven track record of building and scaling billing processes, with a focus on accuracy, reliability, and customer satisfaction.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and external partners.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex billing discrepancies and issues.
• Experience with AI and automation technologies, with the ability to embed these into Order Management and Billing workflows.
• Strong understanding of financial systems and processes, including month-end close and revenue recognition.

Nice to Have

• Experience with cloud-based billing platforms and workflows.
• Knowledge of AWS and other cloud marketplaces, as well as partner billing constructs and requirements.
• Certification in a related field, such as CPIM or CSCP.
• Experience with data analytics and visualization tools, such as Tableau or Power BI.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a cutting-edge technology company and contribute to the development of artificial general intelligence.
• Collaborative and dynamic work environment, with a focus on innovation and growth.
• Flexible work arrangements, including remote work options and a hybrid work model.
• Professional development opportunities, including training and education programs.
• Access to the latest tools and technologies, including AI and automation platforms.

• Develop a strong understanding of GTM, Salesforce, and Excel, as well as experience with workflow automation and process optimization.
• Highlight your experience with cloud marketplaces and partner billing, as well as your ability to build and scale billing processes.
• Emphasize your analytical and problem-solving skills, with the ability to identify and resolve complex billing discrepancies and issues.
• Showcase your ability to work effectively with cross-functional teams and external partners, with excellent communication and collaboration skills.
• Be prepared to discuss your experience with AI and automation technologies, as well as your ability to embed these into Order Management and Billing workflows.
• Research Openai's company culture and values, and be prepared to discuss how you can contribute to the development of artificial general intelligence.