OSP Technician

## About the Role The OSP Technician position at Liberty Caribbean is a critical component of the company's commitment to delivering high-quality telecommunications services across the Caribbean. This role entails a mix of technical expertise, customer interaction, and adaptability, making it a challenging yet rewarding opportunity for the right candidate. Day-to-day, the OSP Technician will be responsible for troubleshooting and resolving service issues, performing routine maintenance, and contributing to the construction of new outside plant infrastructure. This position is integral to ensuring that Liberty Caribbean's customers receive seamless and reliable service, reflecting the company's dedication to excellence and customer satisfaction.

As part of a dynamic team, the OSP Technician will work closely with other professionals to achieve departmental goals and objectives, contributing to the company's mission to connect communities through innovative telecommunications solutions. The role requires a strong understanding of technical protocols, the ability to work independently, and a customer-centric approach to service delivery. Given the nature of the work, which includes shift work, on-call duty, and potential overtime, flexibility and reliability are essential qualities for success in this position.

Liberty Caribbean operates in a rapidly evolving technological landscape, and the OSP Technician must be adept at learning new systems, technologies, and processes. This not only ensures the company stays at the forefront of telecommunications but also provides the technician with opportunities for professional growth and development. With a focus on safety, quality, and innovation, Liberty Caribbean is an exciting place to build a career in telecoms.

## What You Will Do - Perform routine troubleshooting calls to identify and resolve service issues efficiently.

• Conduct surveys and locate cabling to ensure accurate installation and minimal service interruption.
• Participate in outage repair efforts, including on-call duty and shift work, to maintain high levels of service availability.
• Engage in tracking and repair of leakage issues in accordance with regulatory standards.
• Construct and maintain outside plant infrastructure, including splicing aerial and underground cables.
• Conduct RF tests on cable equipment to ensure signal quality and integrity.
• Calculate RF signal level losses and gains to optimize system performance.
• Locate underground plant using system prints and cable-locating equipment to prevent damage.
• Inspect, repair, and replace damaged or faulty equipment to maintain service quality.
• Review service requests with customers to ensure understanding and agreement on service delivery.
• Determine the acceptability of video, data, and voice services post-installation or maintenance.
• Troubleshoot issues in the forward and return path from the tap to the customer's equipment.
• Respond to and resolve service interruptions during regular hours or on-call shifts.
• Complete daily work orders and tickets for each job, ensuring administrative tasks are up-to-date.
• Inspect existing grounds to ensure compliance with company and safety standards.
• Install new grounds as required to protect equipment, customers, and employees.
• Maintain company vehicles and equipment, ensuring they are clean, stocked, and in good working order.

• Professional certification (e.g., NCTI) or training in broadband cable systems.
• High School Diploma or equivalent.
• Knowledge of electrical standards and regulations.
• Valid driver's license with a satisfactory driving record.
• Experience with cabling and electrical installations.
• Strong technical troubleshooting skills.
• Ability to work independently and as part of a team.
• Excellent customer service skills.
• Knowledge of safety procedures and protocols.
• Ability to learn new technologies and systems quickly.

• Familiarity with construction and maintenance of outside plant infrastructure.
• Knowledge of telecommunications regulatory frameworks.
• Experience working in a fast-paced, dynamic environment.
• Certification in first aid or emergency response.

• Opportunities for professional growth and development.
• Comprehensive health and safety training.
• Use of company vehicle for work purposes.
• Access to the latest telecommunications technologies and tools.
• Collaborative and dynamic work environment.
• Flexible working hours, including shift work and on-call arrangements.
• Recognition and reward for outstanding performance.
• Continuous training and development opportunities to enhance skills and knowledge.

- Ensure your Resume and Cover Letter are tailored to highlight relevant technical experience and certifications.

• Prepare to discuss specific scenarios of troubleshooting and resolving service issues during interviews.
• Show enthusiasm for continuous learning and professional development, especially in rapidly evolving technologies.
• Familiarize yourself with Liberty Caribbean's services and mission to demonstrate your interest in the company.
• Be ready to provide examples of times when you had to work independently and as part of a team to achieve goals.
• Research the market to negotiate a salary that reflects your experience and the industry standard.
• Consider creating a portfolio or examples of your work, such as successful project implementations or innovative solutions you've developed.