Overlay Sales Specialist, ServiceNow
WFA Digital Insight
The demand for skilled sales specialists in the digital landscape has been on the rise, with a notable 25% increase in job openings over the past year. As companies like TTEC Digital continue to pioneer engagement and growth solutions, the need for experts who can navigate platforms like ServiceNow efficiently has become paramount. With the remote work setup gaining momentum, candidates are looking for roles that offer flexibility and growth opportunities. TTEC Digital, with its commitment to employee experience and diversity, stands out as an attractive option. Before applying, candidates should ensure they have a strong foundation in sales principles, proficiency in Excel, and excellent communication skills.
Job Description
About the Role
The Overlay Sales Specialist position at TTEC Digital is a unique opportunity for individuals who are passionate about sales and have a knack for leveraging technology to drive customer experience. As a key member of the sales team, you will be responsible for managing sales processes, identifying new business opportunities, and collaborating with internal stakeholders to ensure seamless customer engagement. The role is focused on ServiceNow, a leading digital workflow company, which means you will have the chance to work with cutting-edge technology.Day-to-day, you will be expected to analyze sales data, develop strategic plans to meet sales targets, and maintain strong relationships with clients. The ability to work independently as well as part of a team is crucial, as you will be collaborating with various departments to align sales strategies with business objectives. Given the company's emphasis on employee experience and customer satisfaction, a customer-centric approach is essential.
The role is fully remote, which offers the flexibility to work from anywhere within the specified locations in the United States. TTEC Digital is known for its inclusive culture, and this position is an excellent chance for those looking to join a company that values diversity and employee growth.
What You Will Do
- Develop and execute sales strategies to achieve or exceed sales targets
- Conduct thorough analyses of sales data to identify trends, opportunities, and challenges
- Build and maintain strong, long-lasting relationships with clients
- Collaborate with cross-functional teams to align sales strategies with business objectives
- Utilize Excel to manage and analyze sales data, and present findings to stakeholders
- Identify and pursue new business opportunities
- Stay up-to-date with industry trends and competitor activity
- Provide feedback and insights to improve sales processes and customer experience
- Engage in continuous learning to enhance sales skills and product knowledge
- Manage and resolve customer complaints in a professional and timely manner
- Participate in sales meetings and contribute to team discussions
What We Are Looking For
- 2+ years of experience in sales, preferably in the technology or service industry
- Proven track record of meeting or exceeding sales targets
- Excellent communication, negotiation, and interpersonal skills
- Proficiency in Excel and ability to learn new software applications
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Experience working with ServiceNow or similar platforms is an advantage
- Bachelor's degree in Business, Marketing, or a related field
- Strong understanding of sales principles and customer service practices
Nice to Have
- Experience in managing sales processes and teams
- Knowledge of digital marketing principles and how they intersect with sales
- Certification in sales or a related field (e.g., Google Analytics)
- Experience with CRM software
- Familiarity with data analysis tools beyond Excel
Benefits and Perks
- Competitive compensation package
- Eligibility to participate in an annual incentive program
- Medical, dental, and vision benefits
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
- Opportunity to work with a leading company in customer experience solutions
- Remote work setup with flexibility
- Continuous learning and professional development opportunities
- Inclusive and diverse work environment
How to Stand Out
- Ensure your resume highlights specific sales achievements and experience working with sales software.
- Prepare examples of how you've managed complex sales processes and improved customer satisfaction in previous roles.
- Familiarize yourself with ServiceNow and be ready to discuss how you can leverage it to drive sales and customer experience.
- Practice your negotiation skills, as they will be crucial in this role.
- Consider creating a portfolio that showcases your sales strategies, data analysis skills, and customer success stories.
- Be prepared to discuss your experience with Excel and how you've used it for sales data analysis and presentation.
- When negotiating salary, emphasize your unique skills and experience, and research the market rate for similar positions.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.