PAC Account Manager

QuorumQuorum·Remote(United States)
Customer Success
Excel

WFA Digital Insight

In the booming landscape of digital marketing and tech, professionals with expertise in PAC management are in high demand. With the growth of remote work, companies like Quorum are leading the charge in providing innovative software solutions. As a PAC Account Manager, you'll have the opportunity to work with a diverse portfolio of clients and drive business growth. With demand for skilled professionals in this space expected to continue rising, this role offers a chance to make a real impact. Before applying, consider your experience in building strong relationships with clients and driving customer success.

Job Description

About the Role

The PAC Account Manager role at Quorum is a unique opportunity to work with a fast-growing software company that is revolutionizing the way government affairs professionals manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity. As a key member of the team, you will be responsible for driving product adoption and building trusted advisor relationships with your PAC customers. Your day-to-day will involve managing a large and diverse portfolio of accounts, working to achieve business goals and program impact for your customers while driving retention and revenue growth for Quorum.

Quorum's PAC product line is designed to help public affairs professionals manage their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. As a PAC Account Manager, you will be the primary point of contact for your clients, ensuring they have an optimal customer experience and fostering positive outcomes. You will also have the opportunity to identify opportunities to expand the use of Quorum's PAC solutions within your portfolio.

The company serves over 2,000 customers globally, including over 50% of the Fortune 100, and has over 350 team members across the globe. This role will be part of a dynamic team that is passionate about technology and committed to building and maintaining a diverse and inclusive team environment.

What You Will Do

  • Build and maintain strong, long-lasting relationships with PAC customers by understanding their needs, business objectives, and challenges
  • Ensure PAC clients fully utilize Quorum's platform and achieve measurable outcomes
  • Provide training, coaching, and guidance to help clients derive maximum value from Quorum's products
  • Identify, sell, and close opportunities to expand the use of Quorum's PAC solutions within your portfolio
  • Serve as the primary point of contact for PAC customer issues, coordinating with other Quorum teams to ensure timely resolution and client satisfaction
  • Proactively minimize churn by addressing customer concerns, demonstrating value achievement, and fostering loyalty and advocacy among PAC customers
  • Monitor account performance, track key metrics, and prepare reports for clients and internal stakeholders to highlight successes and identify areas for improvement
  • Partner with teams across Revenue, Product, and Dev Engineering to align on customer strategies, feedback, and opportunities for product enhancement
  • Stay informed about industry trends, competitors, and emerging technologies to better serve PAC clients and identify new opportunities

What We Are Looking For

  • 2+ years of experience working with a Political Action Committee (PAC), a PAC software vendor, a PAC services provider, or in a fundraising/political role
  • Proven track record of building trusted advisor relationships with customers or stakeholders
  • Confident in running customer meetings with C-Suite executives to articulate value and define customer goals for their Quorum software
  • Advanced understanding of all Quorum PAC-related products and a strong ability to exemplify the team's purpose
  • Excellent communication, negotiation, and presentation skills
  • Strong problem-solving skills and a customer-centric mindset
  • Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment
  • Track record of driving customer value that results in retention and expansion, including successfully executing turnarounds on high-risk accounts

Nice to Have

  • Experience with Excel and other data analysis tools
  • Knowledge of the government affairs and public policy landscape
  • Familiarity with Quorum's software and services
  • Certification in a relevant field, such as fundraising or public policy

Benefits and Perks

  • Competitive salary and benefits package
  • Opportunity to work with a fast-growing and innovative company
  • Collaborative and dynamic work environment
  • Professional development opportunities
  • Flexible work arrangements, including remote work options
  • Access to the latest technology and tools
  • Recognition and reward for outstanding performance
  • Comprehensive health insurance and wellness programs
  • Generous paid time off and holiday policy

How to Stand Out

  • Make sure to highlight your experience with PAC software and services in your application
  • Showcase your ability to build strong relationships with clients and drive customer success
  • Familiarize yourself with Quorum's software and services before applying
  • Be prepared to discuss your experience with data analysis tools, such as Excel
  • Research the company culture and values to ensure you're a good fit
  • Tailor your resume and cover letter to the specific job requirements and qualifications

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