Part-Time System Administrator (Work From Home - Visayas)

## About the Role The Part-Time System Administrator role at Sozoroad is a unique opportunity to join a dynamic team dedicated to assisting small and mid-sized businesses, nonprofit organizations, and local government entities in navigating change and fostering growth through innovation. As a System Administrator, you will play a crucial role in managing and optimizing the systems, tools, and platforms the team relies on daily. Your primary goal will be to troubleshoot, maintain, configure, and enhance systems to maximize operational efficiency.

The ideal candidate for this position will be a systems-savvy, tech-oriented problem solver who thrives on making things run smoothly. You will understand not only how digital tools function individually but also how they work together across systems and networks to support business operations. As a key member of the team, you will collaborate closely with both leadership and technical teammates to ensure that all business-critical tools are running at full capability.

Sozoroad's team brings extensive expertise in digital strategy, operations, and emerging technologies, delivering practical solutions that make a tangible impact. The company's mission is clear: to empower organizations to address today's challenges and build for tomorrow—with smarter systems, sharper strategies, and a human touch.

## What You Will Do - Ensure the proper functioning and integration of internal systems - Configure user permissions, access levels, and integrations across platforms to support team productivity and security - Troubleshoot and resolve system-level issues, errors, or tool limitations—including network-related issues such as connectivity or access failures - Collaborate with the Backend Software Developer on overlapping tools and tech-related workflows - Assist with internal technical rollouts and configuration projects, including basic networking setups and remote access configurations - Support the team by managing the back end of key systems, monitoring usage, and identifying opportunities to streamline workflows - Stay updated with new product features or changes across the tool ecosystem, ensuring best practices are applied - Document systems configuration, troubleshooting guides, and user processes to support a self-sufficient and scalable team - Participate in the evaluation and implementation of new technologies and tools to enhance operational efficiency - Work closely with the leadership team to align technical capabilities with business objectives

## What We Are Looking For - Outstanding written and verbal communication skills in English - A bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field is preferred but not required - Equivalent work experience will also be considered - Adaptability to work within Eastern Standard Time (EST) for efficient collaboration - Familiarity with Zoho applications and other common productivity/SaaS platforms - Experience in managing tool integrations, troubleshooting access and performance issues, and configuring systems for organizational use - Working knowledge of networking concepts such as IP addressing, VPNs, DNS, and troubleshooting connectivity between systems - Experience with system security, access controls, or CRM system management - Comfortable reading technical documentation and collaborating with developers when needed - Ability to work independently, prioritize multiple tasks, and support a distributed team remotely - Understanding of API-level logic and how tools interact, even without writing code

## Nice to Have - Familiarity with Twilio, VoIP setups, or telecom integrations - Experience with competitive SaaS platforms and their integrations - Basic knowledge of software development principles and practices

## Benefits and Perks - Competitive compensation package - Opportunity to work with a dynamic and growing company - Collaborative and supportive work environment - Professional development opportunities - Flexible working hours and remote work setup - Access to cutting-edge tools and technologies - Recognition and reward for outstanding performance - Comprehensive health insurance and wellness programs - Generous paid time off and holidays

- Tip: Highlight your experience with remote work and digital skills in your application, as these are highly valued by Sozoroad.

• Ensure you have a strong understanding of system administration, networking concepts, and API-level logic.
• Familiarize yourself with Zoho applications and other SaaS platforms before the interview to demonstrate your adaptability.
• Prepare examples of how you've troubleshooted and resolved system-level issues in previous roles.
• Show enthusiasm for the company's mission and how you can contribute to its growth and innovation.
• Be prepared to discuss your experience with system security, access controls, and CRM system management.
• Demonstrate your ability to work independently and prioritize multiple tasks in a remote work setup.