Partner Program Manager
WFA Digital Insight
The demand for skilled Partner Program Managers has surged in recent years, with companies like Twilio leading the charge in remote-first work cultures. As the job market continues to evolve, professionals with expertise in partner management, program development, and communication strategy are in high demand. With Twilio's dedication to innovation and customer experience, this role offers a unique chance to make a significant impact. Candidates should be prepared to showcase their skills in Salesforce, Excel, and strategic project management, as well as their ability to thrive in a fast-paced, global environment.
Job Description
About the Role
The Partner Program Manager role at Twilio is a critical component of the company's partner ecosystem, focusing on driving exceptional experiences for Systems Integrators, Independent Software Vendors, Resell, and Technology partners. As a Partner Program Manager, you will be responsible for optimizing partner onboarding, managing partner communications, and supporting the partner tech stack and key vendor relationships. You will also execute strategic initiatives that enhance the partner journey, collaborating closely with cross-functional teams to ensure success.Twilio's partner program is designed to empower businesses and developers worldwide to craft personalized customer experiences. The company's dedication to remote-first work and strong culture of connection and global inclusion means that you will be part of a vibrant team with diverse experiences, making a global impact each day.
What You Will Do
- Lead partner onboarding processes, optimizing support workflows and managing support ticket escalations to deliver a seamless partner experience.
- Serve as the primary point of contact for partner and internal inquiries related to Twilio's partner programs.
- Collaborate with marketing to drive engagement through partner events and certifications.
- Maintain and regularly update partner program documentation to ensure accuracy and alignment with Twilio's latest offerings.
- Collaborate with cross-functional teams to improve program guides and enablement materials, providing clear and accessible resources for partner success.
- Develop and manage partner communications, including monthly newsletters, quarterly product webinars, and feedback surveys, to foster continuous, high-touch engagement across all partner segments.
- Contribute to strategic projects aimed at enhancing the partner experience and overall program impact.
- Identify areas for operational improvement and assist in implementing process enhancements to streamline workflows and boost program efficiency.
- Develop and execute project plans for partner program initiatives, working closely with Product, Marketing, Sales, and Customer Success teams.
- Track project progress, facilitate stakeholder updates, and ensure timely delivery of key milestones to support a coordinated approach to program success.
What We Are Looking For
- Bachelor's degree in Business, Marketing, or a related field.
- Experience in partner management, program development, and communication strategy.
- Proficiency in Salesforce and Excel.
- Excellent communication and project management skills.
- Ability to work in a fast-paced, global environment.
- Strong analytical and problem-solving skills.
- Experience with partner onboarding and support workflows.
Nice to Have
- Experience with marketing automation platforms.
- Knowledge of the telecommunications or software industry.
- Certification in partner management or a related field.
Benefits and Perks
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Flexible working hours and remote work options.
- Access to the latest technology and tools.
- Comprehensive health and wellness programs.
How to Stand Out
- Make sure to highlight your experience with partner management and program development in your application.
- Showcase your proficiency in Salesforce and Excel, and be prepared to provide examples of your skills.
- Research Twilio's partner ecosystem and be prepared to discuss your understanding of the company's partner programs.
- Emphasize your ability to work in a fast-paced, global environment and your excellent communication and project management skills.
- Be prepared to provide examples of your experience with partner onboarding and support workflows, and your ability to analyze and solve problems.
- Consider including a portfolio or examples of your work in partner management and program development to stand out as a candidate.
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