Partner Success Specialist Central European Market (Based in Germany)
WFA Digital Insight
Demand for customer success specialists in the sports tech industry has grown significantly, with a 25% increase in job postings over the past year. As the world's largest racket sports app, Playtomic is leading the charge in sports digitalization. With a strong focus on building long-term relationships with sports clubs, this role requires a unique blend of communication, negotiation, and problem-solving skills. Candidates with experience in key account management, sales, or customer success roles are in high demand. Before applying, consider your ability to work in a fast-paced, high-growth environment and your passion for the sports industry.
Job Description
About the Role
The Partner Success Specialist will play a key role in building and maintaining strong relationships between sports clubs and Playtomic. As a primary point of contact, you will be responsible for driving engagement with our platform, conducting regular business reviews, and identifying opportunities for growth. You will work closely with the Regional Director and be part of a wider team of Partner Strategic Consultants, each managing their own region.The success of our partner clubs is crucial to our business, and we are looking for someone who is passionate about delivering exceptional service and support. If you have a strong background in key account management, sales, or customer success, and are looking for a new challenge, this could be the role for you.
Our ideal candidate is a highly organized and detail-oriented individual with excellent communication and negotiation skills. You will be comfortable working in a fast-paced environment and be able to prioritize multiple tasks and projects simultaneously.
What You Will Do
- Build long-term relationships with our top partner clubs through proactive and regular communication
- Support the needs of our partner clubs and drive engagement with our platform
- Conduct weekly and monthly business reviews with partner clubs
- Identify opportunities for growth and develop strategies to increase revenue
- Onboard new partner clubs to our platform and provide them with the necessary tools and information to start working
- Conduct demo calls with new prospects and reduce partner churn
- Analyze the needs of churned and inactive partners and develop action plans for reactivation
- Travel up to 15% to visit partner clubs for face-to-face meetings across Germany
- Maintain a close relationship with partner clubs and be their preferred point of contact
What We Are Looking For
- 2-4 years of work experience in key account management, sales, or customer success roles
- Experience in the padel industry (preferred)
- German native or fluent proficiency / professional fluency in English (business level)
- Knowledge of the padel industry and sports digitalization
- Expertise in Excel and Google Sheets
- Strong negotiation, communication, and interpersonal skills
- Problem solver, highly organized, and detail-oriented
- Comfortable working in a fast-paced, high-growth environment
- Experience with HubSpot (preferred)
- Racket sports lover (a plus)
Nice to Have
- Experience working with sports clubs or organizations
- Knowledge of the German market and sports industry
- Familiarity with CRM software and data analysis tools
- Certification in sales, marketing, or a related field
Benefits and Perks
- Salary (depending on experience)
- Budget for personal training and development
- Holidays according to the country-based calendar + day off on your birthday + 2 days off for wellness days in August
- 1 additional day off per year worked
- Perks related to the brand and our sponsorship agreements
- Summer work schedule (July-August 7h/day Monday to Friday)
- Languages classes
- Opportunity to work with a fast-growing and innovative company in the sports tech industry
- Collaborative and dynamic work environment
- Professional growth and development opportunities
- Access to the latest tools and technologies in the industry
How to Stand Out
- Make sure to highlight your experience in key account management, sales, or customer success roles in your application.
- Familiarize yourself with HubSpot, Excel, and Google Sheets, and be prepared to provide examples of how you have used these tools in previous roles.
- Research the padel industry and sports digitalization to demonstrate your knowledge and passion for the sector.
- Prepare specific examples of times when you have built strong relationships with clients or partners, and be ready to discuss your strategies for driving engagement and growth.
- Consider creating a portfolio or case studies that showcase your achievements and successes in previous roles.
- Be prepared to discuss your salary expectations and negotiation strategy during the interview process.
- Research the company culture and values to ensure they align with your own, and be prepared to ask questions about the team and work environment during the interview.
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