Patient Care Advisor - Remote
WFA Digital Insight
The demand for skilled patient care advisors has grown significantly in recent years, with a focus on delivering high-quality, patient-centered care in remote settings. As the healthcare industry continues to evolve, companies like Sun River Health are at the forefront of this shift, providing comprehensive primary, preventative, and behavioral health services to underserved communities. With the rise of remote work, candidates with excellent communication and interpersonal skills, as well as experience in healthcare customer service, are in high demand. Sun River Health's commitment to providing care to vulnerable populations makes this role particularly rewarding for those passionate about making a difference. Before applying, candidates should be aware of the importance of empathy, attention to detail, and strong organizational skills in this role.
Job Description
About the Role
The Patient Care Advisor role at Sun River Health is a unique opportunity to deliver high-quality, patient-centered care in a remote setting. As a key member of the call center team, you will be responsible for coordinating scheduling, managing appointments, and providing exceptional customer service to patients. This role is ideal for those who are passionate about healthcare and have a strong desire to make a positive impact on the lives of others.The call center team at Sun River Health is dedicated to providing comprehensive support to patients, ensuring that they receive the care they need in a timely and efficient manner. As a Patient Care Advisor, you will be an integral part of this team, working closely with healthcare professionals to deliver seamless care coordination.
Sun River Health is a Federally Qualified Health Center that provides primary, preventative, and behavioral health services to underserved communities. With a strong commitment to delivering high-quality care, the organization is seeking a talented and compassionate Patient Care Advisor to join its team.
What You Will Do
- Answer all incoming external and internal calls, providing exceptional customer service to patients and internal stakeholders
- Coordinate scheduling for medical, mental health, and COVID-related appointments across multiple clinic sites
- Update patient demographics in the electronic health record as needed
- Perform outreach calls to patients who have missed appointments and other outbound calls as required
- Assist with clerical aspects and support duties, including taking messages and word processing
- Support peer training and development for new call center personnel
- Conduct calls in accordance with established policies and procedures, ensuring quality benchmarks are met
- Participate in continuous quality improvement (CQI) activities as needed
- Act as a successful team member, being receptive to feedback and coaching
- Follow standard operating procedures, displaying reliability and a willingness to develop and improve
- Provide coverage for other departments, such as the front desk, as directed by the manager
What We Are Looking For
- A minimum of two years of experience in a service-related function, preferably in a healthcare or call center setting
- Excellent communication and interpersonal skills, including a clear and professional over-the-phone speaking voice
- Ability to utilize various computer systems, including Microsoft Word, Excel, and PowerPoint, as well as company scheduling and intranet systems
- Demonstrated organizational skills, with the ability to manage tasks and analyze team needs based on volume trends
- High school diploma or equivalent required; associate degree preferred
- Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities
- Demonstrated ability to establish and maintain excellent customer and employee relations
- Ability to motivate others and be a team player/leader
Nice to Have
- Previous experience in a healthcare customer service or call center role
- Team leader or supervisory experience
- Bi-lingual communication skills (verbal and written)
- Experience with electronic health records and scheduling systems
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a dynamic and compassionate team
- Comprehensive training and development program
- Flexible scheduling, with the ability to work from home
- Access to cutting-edge technology and systems
- Paid time off and holidays
- Health, dental, and vision insurance
- 401(k) or other retirement plan options
- Professional development and advancement opportunities
How to Stand Out
- Develop your skills in electronic health records and scheduling systems to increase your chances of success in this role
- Practice your communication and interpersonal skills, focusing on delivering exceptional customer service in a fast-paced environment
- Highlight your experience in healthcare customer service or call center roles, emphasizing your ability to work in a team-oriented setting
- Be prepared to discuss your approach to managing multiple tasks and responsibilities, prioritizing tasks, and meeting deadlines
- Research Sun River Health's mission and values, demonstrating your understanding of the organization's commitment to delivering high-quality, patient-centered care
- Prepare examples of times when you have provided exceptional customer service, going above and beyond to meet the needs of patients or customers
- Be ready to discuss your experience with technology, including Microsoft Office and scheduling systems, as well as your ability to learn new systems quickly
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