Payment Operations Analyst
WFA Digital Insight
As remote job demand for fintech specialists grew 27% in 2025, companies like Neon are leading the charge in gaming-focused payment solutions. With the rise of digital transactions, payment operations roles are in high demand, requiring skilled professionals to navigate complex payment ecosystems. In this role, you'll have the opportunity to work with a collaborative team and shape the future of payment operations. Before applying, consider your experience in payments operations, fraud ops, or fintech risk, as well as your ability to work across multiple systems and tools.
Job Description
About the Role
The Payment Operations Analyst role is a critical component of Neon's payment ecosystem, responsible for managing disputes, fraud operations, and payment performance monitoring. As a key member of the payments team, you will work closely with the Head of Payments and Risk, Fraud & Compliance Product Leader to ensure the smooth operation of Neon's payment systems. Your day-to-day responsibilities will include managing dispute intake, executing fraud investigations, and tracking payment performance metrics.The payments team at Neon is collaborative and dynamic, with a focus on innovation and excellence. You will be working with a talented group of professionals who are passionate about shaping the future of payments. As a Payment Operations Analyst, you will have the opportunity to contribute to the development of internal dispute tooling, process improvements, and automation opportunities.
Neon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. With a strong focus on product and partnership excellence, Neon is committed to delivering clear, modern, and developer-centric infrastructure to its customers.
What You Will Do
- Own dispute intake, evidence compilation, and resolution across all active payment processors and markets
- Maintain resolution SLAs and win rate targets; identify and escalate systemic patterns to product and risk leads
- Support development of internal dispute tooling as operational infrastructure matures
- Execute fraud investigations and transaction reviews in partnership with the Risk, Fraud & Compliance Product Leader
- Monitor flagged transactions through screening and decisioning tools; escalate blockers and maintain case records
- Track fraud loss trends across markets and game titles; surface emerging attack patterns before they scale
- Track authorization rates, payment success rates, decline codes, and fraud losses across processors and markets
- Own post-launch metric reviews for new payment methods against defined performance thresholds
- Build and maintain operational dashboards; flag anomalies before they become publisher-impacting incidents
- Serve as the operational point of contact for payment-related customer requests escalated by Customer Success
- Conduct deep dives into publisher payment performance, dispute trends, and fraud exposure — producing structured analysis that CS can use directly in publisher conversations
What We Are Looking For
- 3–5 years of experience in payments operations, fraud ops, or fintech risk — ideally at a PSP, Merchant of Record, or digital goods company
- Comfortable operating across multiple payment systems and tools
- Strong analytical and problem-solving skills, with attention to detail and ability to work in a fast-paced environment
- Excellent communication and collaboration skills, with ability to work effectively with cross-functional teams
- Proficiency in Excel and other data analysis tools
- Experience with payment processing systems, risk management, and compliance regulations
- Strong understanding of payment ecosystem, including card networks, local wallets, and alternative payment methods
Nice to Have
- Experience with automation tools and process improvements
- Knowledge of programming languages, such as Python or Java
- Familiarity with data visualization tools, such as Tableau or Power BI
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a collaborative and dynamic team
- Professional development and growth opportunities
- Flexible working hours and remote work options
- Access to cutting-edge technology and tools
- Comprehensive health insurance and wellness programs
- Generous paid time off and holiday policy
How to Stand Out
- Make sure to highlight your experience with Excel and other data analysis tools in your application
- Showcase your analytical and problem-solving skills by providing examples of how you've handled complex payment disputes or fraud investigations
- Emphasize your ability to work effectively in a fast-paced environment and collaborate with cross-functional teams
- Be prepared to discuss your understanding of payment ecosystem, including card networks, local wallets, and alternative payment methods
- Consider creating a portfolio that demonstrates your skills and experience in payments operations, fraud ops, or fintech risk
- Research Neon's company culture and values to understand their approach to innovation and excellence
- Be prepared to ask questions about the role, team, and company during the interview process
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