Payment Operations Specialist

AutodeskAutodesk·Remote(Flexible / Remote)
Operations
Excel

WFA Digital Insight

The demand for payment operations specialists has grown significantly in recent years, with a focus on seamless customer experiences and efficient payment processes. As the remote job market continues to evolve, companies like Autodesk are seeking skilled professionals to manage their ePayments platforms. With the rise of digital payments, candidates with strong analytical and problem-solving skills are in high demand. Autodesk stands out for its commitment to innovation and customer success, making this role an exciting opportunity for those looking to make a meaningful impact. Before applying, candidates should be prepared to showcase their experience in payment operations and their ability to work effectively in a fast-paced environment.

Job Description

About the Role

The Payment Operations Specialist role at Autodesk is a critical component of the company's ePay team, responsible for delivering a seamless payment experience for General Contractors and their Subcontractors using GCPay's ePayments platform. This role requires a detail-oriented and customer-focused individual who can collaborate across teams, help onboard new customers, and resolve payment-related issues with urgency and care. The ideal candidate will have experience in payment operations, money movement, banking, or financial services, along with a passion for process improvement and exceptional customer support. As a Payment Operations Specialist, you will be working at the center of the organization, partnering with teams across Support, Product Management, Sales, and external payment partners to ensure customer success. This is a cross-functional role in a fast-paced environment, with extensive growth opportunities. Autodesk is committed to innovation and customer success, and this role is no exception. The company is looking for a skilled professional who can make a meaningful impact and contribute to the growth and success of the ePay team.

What You Will Do

  • Lead onboarding efforts for customers adopting GCPay's ePayments functionality
  • Conduct training sessions and walkthroughs for General Contractors and Subcontractors
  • Guide customers through compliance reviews and funding setup processes
  • Provide timely, empathetic support to customers via phone and email
  • Investigate payment discrepancies and operational issues
  • Coordinate with internal teams (e.g., Product, Engineering, Finance) and external partners (e.g., banks)
  • Own and manage escalated, time-sensitive cases through to resolution
  • Identify opportunities to improve workflows, efficiency, and customer experience
  • Support and contribute to process improvement initiatives across the ePay team
  • Create and maintain clear, high-quality process guides, training materials, and general knowledge resources for internal and external stakeholders

What We Are Looking For

  • 3+ years of experience in payment operations, banking, fintech, or financial services
  • Strong understanding of payment rails (Ex. ACH, Wire, FedNow, RTP) and compliance considerations
  • Excellent problem-solving and analytical skills
  • Strong communication skills with a customer-first mindset
  • Experience working cross-functionally with internal and external stakeholders
  • Strong skills in analyzing and interpreting transaction data and spotting discrepancies
  • Ability to manage time effectively, prioritize across multiple workflows, and adapt to changing priorities

Nice to Have

  • Experience with Excel and other spreadsheet software
  • Knowledge of payment industry trends and regulations
  • Certification in payment operations or a related field

Benefits and Perks

  • Competitive salary and benefits package
  • Opportunity to work with a leading software company
  • Collaborative and dynamic work environment
  • Professional development and growth opportunities
  • Flexible and remote work arrangements
  • Access to cutting-edge technology and tools
  • Comprehensive health and wellness benefits

How to Stand Out

  • Tip: Showcase your experience in payment operations and customer support in your resume and cover letter.
  • To stand out, highlight your analytical and problem-solving skills, as well as your ability to work effectively in a fast-paced environment.
  • Be prepared to discuss your experience with payment rails and compliance considerations during the interview process.
  • Make sure to research Autodesk and the ePay team to demonstrate your knowledge and interest in the company and role.
  • Consider creating a portfolio or examples of your work to demonstrate your skills and experience in payment operations and customer support.
  • Don't be afraid to ask about salary and benefits during the interview process, and be prepared to negotiate based on your research and experience.

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