Payment Operations Specialist (Part-time)

## About the Role The Payment Operations Specialist role at TripleTen is a part-time position that plays a crucial part in the company's mission to provide high-quality tech career learning programs. As a key member of the Payments Operations Team, you will be responsible for managing and processing student payments, ensuring accuracy and efficiency across payment schedules, billing records, and partner systems. The Payments Operations Team is dedicated to supporting the end-to-end student payment lifecycle, and as a specialist in this area, you will focus on specific operational streams while collaborating closely with the broader team. Your work will have a direct impact on the student experience, making this role both challenging and rewarding for those who are passionate about education and technology.

## What You Will Do - Manage and process student payments, ensuring accuracy across payment schedules, billing records, and partner systems.

• Support loan operations by reviewing eligibility requirements, coordinating documentation, and maintaining accurate records throughout the approval process.
• Maintain and validate payment data, reconcile transactions, and monitor enrollments to ensure data integrity across systems.
• Process and manage student documentation, including enrollment agreements, academic records, and other operational documents.
• Collaborate with internal teams to resolve payment-related inquiries, refunds, documentation requests, and operational issues.
• Handle payment operations workflows, including payment plan adjustments, program transfers, payment link generation, and issue resolution.
• Calculate, process, and communicate student refunds in a timely and accurate manner.
• Monitor recurring payment plans, proactively identifying and addressing payment issues to support a positive student experience.
• Contribute to the continuous improvement of operational processes, documentation, and team workflows.

## What We Are Looking For - 1+ year of experience in an operational role within an IT, SaaS, EdTech, or other technology-driven environment.

• Advanced English communication skills, both written and spoken.
• Advanced Excel skills, including complex formulas (e.g., XLOOKUP, INDEX/MATCH), data validation, reporting, and working with large datasets.
• Experience working with operational systems such as billing platforms, CRM tools, help desk systems, or data management tools.
• Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes, and make data-driven decisions.
• Excellent attention to detail and a high level of accuracy when working with financial, operational, and student-related data.
• Ability to manage multiple priorities simultaneously while maintaining strong organization and time-management skills.
• Comfort working with routine operational tasks while continuously identifying opportunities to improve processes and increase efficiency.

## Nice to Have - Experience building or documenting operational processes.

• Familiarity with automation tools and workflow optimization.
• Experience using collaboration and documentation tools such as Slack, Notion, or similar platforms.

## Benefits and Perks - Part-time remote collaboration with a comfortable digital office setup.

• Compensation for part-time collaboration is $600 USD per month.
• Opportunity to work with modern digital tools—Miro, Notion, Google Meet, etc.—to make the process of working together seamless.
• Growth opportunities in a quickly expanding product and company.
• Flexible working hours and the ability to work from anywhere.
• Professional development opportunities in the EdTech sector.

- Ensure your Excel skills are highlighted in your resume and cover letter, as advanced proficiency is a key requirement.

• Prepare examples of how you have improved operational processes or contributed to workflow optimization in previous roles.
• Familiarize yourself with common payment operation systems and be ready to discuss your experience with these tools.
• Develop a strong understanding of the EdTech sector and be prepared to discuss why you are interested in this field.
• Practice your analytical and problem-solving skills through case studies or scenarios to demonstrate your capabilities.
• Review your experience with collaboration tools like Slack or Notion to be ready to discuss how you can contribute to a remote team.