Payment Operations Specialist (Part-time)

About the Role

The Payments Operations Team at TripleTen is a dynamic and collaborative group, dedicated to delivering exceptional results and continuously improving processes. As a Payment Operations Specialist, you will work closely with the team to resolve payment-related inquiries, refunds, and operational issues, and contribute to the development of new processes and workflows.

TripleTen's commitment to innovation and customer satisfaction has driven the company's rapid growth, and the Payment Operations Team plays a vital role in maintaining the high standards of service and support that the company is known for.

What You Will Do

• Manage and process student payments, ensuring accuracy across payment schedules, billing records, and partner systems
• Support loan operations by reviewing eligibility requirements, coordinating documentation, and maintaining accurate records throughout the approval process
• Maintain and validate payment data, reconcile transactions, and monitor enrollments to ensure data integrity across systems
• Process and manage student documentation, including enrollment agreements, academic records, and other operational documents
• Collaborate with internal teams to resolve payment-related inquiries, refunds, documentation requests, and operational issues
• Handle payment operations workflows, including payment plan adjustments, program transfers, payment link generation, and issue resolution
• Calculate, process, and communicate student refunds in a timely and accurate manner
• Monitor recurring payment plans, proactively identifying and addressing payment issues to support a positive student experience
• Contribute to the continuous improvement of operational processes, documentation, and team workflows
• Stay up-to-date with industry trends and best practices, applying this knowledge to optimize payment operations and improve the overall student experience

What We Are Looking For

• 1+ year of experience in an operational role within an IT, SaaS, EdTech, or other technology-driven environment
• Advanced English communication skills, both written and spoken
• Advanced Excel skills, including complex formulas (e.g. XLOOKUP, INDEX/MATCH), data validation, reporting, and working with large datasets
• Experience working with operational systems such as billing platforms, CRM tools, help desk systems, or data management tools
• Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes, and make data-driven decisions
• Excellent attention to detail and a high level of accuracy when working with financial, operational, and student-related data
• Ability to manage multiple priorities simultaneously while maintaining strong organization and time-management skills
• Comfort working with routine operational tasks while continuously identifying opportunities to improve processes and increase efficiency
• Ability to thrive in a fast-paced environment with changing priorities and incomplete information
• Proactive mindset with a strong sense of ownership and accountability
• Experience using collaboration and documentation tools such as Slack, Notion, or similar platforms

Nice to Have

• Experience building or documenting operational processes
• Familiarity with automation tools and workflow optimization
• Knowledge of online education platforms and EdTech industry trends
• Certification in a related field, such as operations management or financial analysis

Benefits and Perks

• Full-time remote collaboration, with a comfortable digital office and access to modern digital tools
• Compensation for part-time collaboration is 600 USD per month
• Opportunities for growth and professional development, with a rapidly expanding product and a commitment to employee development
• Access to a dynamic and collaborative team, with a strong focus on innovation and customer satisfaction
• Flexible working hours and a healthy work-life balance, with a proactive approach to employee well-being
• Opportunities for professional development and continuous learning, with a budget for training and education
• A fun and supportive company culture, with regular team-building activities and social events

• Tip: Make sure to highlight your advanced Excel skills and experience working with operational systems in your application.
• Be prepared to provide examples of times when you had to investigate and resolve payment-related issues.
• Show a proactive mindset and a willingness to continuously improve processes and increase efficiency.
• If you have experience with automation tools or workflow optimization, be sure to mention it in your application.
• When preparing for your interview, review common payment operations workflows and be ready to discuss how you would handle different scenarios.
• Consider creating a portfolio that showcases your experience with payment operations and your ability to work with different systems and tools.
• Don't be afraid to ask about the company culture and the team you will be working with, as well as opportunities for growth and professional development.