Payment Operations Specialist (Part-time)

About the Role

The day-to-day responsibilities of this role will involve processing student payments, supporting loan operations, and maintaining accurate records. You will work closely with internal teams to resolve payment-related inquiries, refunds, and operational issues, ensuring that students receive prompt and effective support. The company's tech career learning programs are designed to be accessible and engaging, and the Payment Operations Specialist will play a key role in ensuring that the payment processes are equally user-friendly and efficient.

What You Will Do

• Manage and process student payments, ensuring accuracy across payment schedules, billing records, and partner systems.
• Support loan operations by reviewing eligibility requirements, coordinating documentation, and maintaining accurate records throughout the approval process.
• Maintain and validate payment data, reconcile transactions, and monitor enrollments to ensure data integrity across systems.
• Process and manage student documentation, including enrollment agreements, academic records, and other operational documents.
• Collaborate with internal teams to resolve payment-related inquiries, refunds, documentation requests, and operational issues.
• Handle payment operations workflows, including payment plan adjustments, program transfers, payment link generation, and issue resolution.
• Calculate, process, and communicate student refunds in a timely and accurate manner.
• Monitor recurring payment plans, proactively identifying and addressing payment issues to support a positive student experience.
• Contribute to the continuous improvement of operational processes, documentation, and team workflows.
• Develop and maintain a thorough understanding of the company's payment systems, policies, and procedures.

What We Are Looking For

• At least 1+ year of experience in an operational role within an IT, SaaS, EdTech, or other technology-driven environment.
• Advanced English communication skills, both written and spoken.
• Advanced Excel skills, including complex formulas, data validation, reporting, and working with large datasets.
• Experience working with operational systems such as billing platforms, CRM tools, help desk systems, or data management tools.
• Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes, and make data-driven decisions.
• Excellent attention to detail and a high level of accuracy when working with financial, operational, and student-related data.
• Ability to manage multiple priorities simultaneously while maintaining strong organization and time-management skills.
• Comfort working with routine operational tasks while continuously identifying opportunities to improve processes and increase efficiency.
• Ability to thrive in a fast-paced environment with changing priorities and incomplete information.
• Proactive mindset with a strong sense of ownership and accountability.

Nice to Have

• Experience using collaboration and documentation tools such as Slack, Notion, or similar platforms.
• Experience building or documenting operational processes.
• Familiarity with automation tools and workflow optimization.
• Knowledge of the EdTech industry and online education platforms.
• Certification in operational management or a related field.

Benefits and Perks

• Part-time remote collaboration with a competitive compensation package of $600 USD per month.
• Opportunity to work with a modern digital office and utilize the latest tools and technologies, including Miro, Notion, and Google Meet.
• Collaborative and dynamic work environment with a team of professionals who are passionate about education and technology.
• Professional growth and development opportunities in a rapidly expanding company.
• Flexible working hours and the ability to work from anywhere in the world.
• Access to a comprehensive onboarding program and ongoing support to ensure success in the role.

• Make sure to highlight your experience with Excel and operational systems in your application, as these skills are essential for the role.
• Research the EdTech industry and TripleTen's position within it to demonstrate your interest and knowledge during the interview process.
• Prepare examples of times when you have improved operational processes or identified areas for efficiency gains, as these will be valuable discussions during the interview.
• Be prepared to discuss your experience working in a fast-paced environment and how you manage multiple priorities and tight deadlines.
• Consider creating a portfolio or samples of your work that demonstrate your analytical and problem-solving skills, such as process improvements or data analysis projects.
• Don't be afraid to ask about the company culture, team dynamics, and opportunities for growth and professional development during the interview.
• Review the job description carefully and be prepared to discuss how your skills and experience align with the requirements of the role.