Payments Performance Strategist, PINless Debit

About the Role

The Payments Performance Strategist role at Stripe is a unique opportunity to work at the intersection of payments, technology, and customer success. As a member of the Global Payments Performance Team, you will be responsible for leading data-driven discussions with existing and prospective merchants on optimization strategies across various areas, including card network costs, acceptance, fraud, and cross-border flows. Your expertise in PINless debit will be instrumental in advising customers on how to best utilize Stripe's PINless debit offering to improve their payment systems.

The team you will be joining plays a critical role in demonstrating thought leadership on challenging payment topics and partnering with high-potential merchants to set them up for long-term success. The goal is to make a partnership with Stripe a competitive advantage for customers, large and small, by providing them with best-in-class technology and insightful advice on how to achieve their business goals.

What You Will Do

• Advise customers on the usage of Stripe’s PINless debit offering, providing strategic guidance on how to optimize their payment systems.
• Design and collaborate on PINless debit experiments alongside Stripe’s Data Science team, owning the analysis of experiment results and delivering customer-facing insights.
• Serve as an internal expert on Stripe’s PINless debit offering, relaying customer feedback to the Product team to shape Stripe’s roadmap and strategy for PINless debit.
• Work closely with account teams, deal pricing teams, and partnership teams to manage Visa and Mastercard incentive offers, mitigate churn risks, and lead volume win-back initiatives.
• Lead discussions with existing and prospective merchants, providing the Sales team with tools and training to lead discussions with merchants and prospects effectively.
• Develop and deploy sophisticated optimization playbooks and analyses across Stripe’s customer portfolio, utilizing existing tools and industry best practices.
• Synthesize and relay customer feedback and findings to inform Stripe’s product roadmap, ensuring that the needs of merchants are continuously addressed.
• Provide feedback on tools and playbooks to help improve Stripe’s self-serve offerings, contributing to the ongoing improvement of the customer experience.
• Stay updated on industry best practices and Stripe innovations, applying this knowledge to develop optimization playbooks and strategies.

What We Are Looking For

• 10+ years of experience in payments at a leading technology company or consultancy in the payments industry, with a deep understanding of payment systems and optimization strategies.
• Expertise in PINless debit, including its regulations and best practices for implementation and optimization.
• Strong analytical and problem-solving skills, with the ability to drive business results through data-driven decision-making.
• Excellent communication and interpersonal skills, with the ability to effectively advise customers and collaborate with internal teams.
• Experience in presenting directly to merchants, with a strong ability to communicate complex ideas in a clear and concise manner.
• Understanding of e-commerce payments, card-based payments processing, and optimization strategies, with a focus on PINless debit.
• Ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment.
• Proven ability to be a self-starter, capable of driving business results without significant supervision.

Nice to Have

• Experience working with data analytics tools and platforms, with the ability to analyze complex data sets and derive actionable insights.
• Knowledge of payment industry trends and developments, including new technologies and regulatory changes.
• Familiarity with Stripe’s products and services, or similar payment platforms.
• Certification in payments or a related field, demonstrating a commitment to professional development and expertise.

Benefits and Perks

• Competitive salary and equity package, reflecting the importance of this role in driving Stripe’s growth and success.
• Comprehensive health insurance, including medical, dental, and vision coverage, to support the well-being of you and your family.
• Generous paid time off policy, including vacation days, sick leave, and holidays, to ensure a healthy work-life balance.
• Remote work stipend, providing support for home office setup and ongoing expenses, to facilitate effective remote work.
• Access to cutting-edge technology and tools, enabling you to perform at your best and contribute to Stripe’s mission.
• Opportunities for professional growth and development, including training programs, mentorship, and career advancement possibilities.

• Ensure you have a deep understanding of PINless debit and its applications in e-commerce, as this is a critical requirement for the role.
• Practice presenting complex payment optimization strategies in a clear and concise manner, as this will be a key part of your job.
• Prepare to discuss your experience with data analytics tools and how you have used data to drive business results in previous roles.
• Research Stripe’s products and services, as well as industry trends and developments, to demonstrate your knowledge and enthusiasm for the field.
• Be ready to provide specific examples of how you have optimized payment systems in previous roles, highlighting your achievements and impact.
• Consider creating a portfolio or case studies that showcase your expertise in payment optimization and PINless debit, to stand out as a candidate.
• During salary negotiations, be prepared to discuss your expectations based on industry standards and the value you can bring to the role, ensuring a fair and competitive compensation package.