Payout and Discharge Specialist

Other

Excel

WFA Digital Insight

The demand for skilled mortgage professionals grew significantly in recent years, with a focus on customer satisfaction and compliance. As a Payout and Discharge Specialist, you'll play a crucial role in ensuring the smooth processing of mortgage payouts and discharges. With the rise of remote work, companies like Nesto Group are looking for dedicated professionals who can work independently and manage multiple priorities. Before applying, consider highlighting your experience with mortgage products, services, and processes, as well as your proficiency in Microsoft Office and other software applications.

Job Description

About the Role

The Payout and Discharge Specialist will be an integral part of the Residential Services team at Nesto Group, responsible for performing administrative functions related to bridge loans, mortgage payouts, discharges, and document management. This role requires a keen eye for detail, a thorough understanding of mortgage processes, and a commitment to providing exceptional service. As a member of the team, you will work closely with internal functional areas, management, and external business partners to ensure customer satisfaction and compliance with regulatory expectations.

The successful candidate will have a strong foundation in mortgage products, services, and processes, with a focus on customer satisfaction and compliance. You will be responsible for maintaining a thorough knowledge of mortgage documentation, bridge loans, payouts, and discharges, and ensuring that all transactions are processed accurately and efficiently.

Nesto Group is a B Corp certified organization, dedicated to making a positive impact on society and the planet. As a member of the team, you will be part of a highly skilled, diverse, and collaborative environment that values transparency, empowerment, and customer satisfaction.

What You Will Do

Maintain a thorough knowledge of mortgage products, services, and processes related to mortgage documentation, bridge loans, payouts, and discharges
Ensure customer satisfaction by processing bridge loans, payouts, and discharges accurately and with high quality, within Service Level Agreements (SLAs), and within regulatory requirements
Prepare payout requests in a timely manner and complete reporting as required
Prepare and execute discharge and amendments within the provincially regulated timelines
Collaborate and partner with internal and external departments to support daily operations, including reconciliation of invoices
Prepare and execute Bridge Loan set up and discharges as required and within provincially regulated timelines
Ensure documentation and guidelines of policy/procedure are followed, and capture detailed notes in customer files
Resolve errors, customer concerns, and day-to-day challenges related to department responsibilities (escalate to Manager as needed)
Comply with all internal policies and guidelines, as well as all federally and provincially regulated policies and laws as related to AMLATF, KYC, and Privacy laws
Assist with all internal/external audits as required
Protect private and confidential information

What We Are Looking For

2+ years of experience in residential mortgage payouts, discharges, and/or administration
Post-secondary degree or related work experience
Highly proficient in Microsoft Office, and other software applications
Bilingual (English and French) is an asset (both verbal and written)
Excellent customer service skills and problem-solving skills
Excellent oral and written communication skills
A proactive person who takes initiative and can work independently
Strong organizational and time management skills, with the ability to manage multiple priorities
Effective communicator and collaborator
Strong interpersonal relationship-building and listening skills
Thrives in a team-oriented, fast-paced environment
Demonstrates professionalism, judgment, and integrity in daily operations
High attention to detail

Nice to Have

Experience with mortgage cloud platforms
Knowledge of regulatory requirements and compliance
Certification in mortgage administration or a related field
Experience with data analysis and reporting

Benefits and Perks

Comprehensive insurance (Drug, Vision, Dental) and Health and Wellness Spending Accounts
Mental Support: 24/7 unlimited access to telemedicine, EAP, and mental health services for you and your family
4 weeks paid vacation, plus personal/sick days
Opportunities for professional growth and development
Collaborative and dynamic work environment
Flexible remote work arrangement
Access to cutting-edge technology and tools
Recognition and reward programs

How to Stand Out

Develop a strong understanding of mortgage products, services, and processes to stand out in your application.
Highlight your experience with Microsoft Office and other software applications, and be prepared to provide examples of your proficiency.
Emphasize your attention to detail and ability to manage multiple priorities in a fast-paced environment.
Be prepared to discuss your experience with customer service and problem-solving, and provide examples of how you have resolved complex issues in the past.
Consider obtaining certification in mortgage administration or a related field to increase your chances of being selected for an interview.
Make sure to tailor your resume and cover letter to the specific requirements of the job, and use language from the job description to describe your skills and experience.
Research the company culture and values, and be prepared to discuss how you align with Nesto Group's mission and vision.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.