People Generalist R&D

## About the Role Twilio is seeking a People Generalist to support the R&D function, partnering closely with HRBPs and the People team to drive business outcomes. As a key member of the People Generalists team, you will report to the Global People Generalists Manager and play a critical role in delivering People priorities. With a strong culture of connection and global inclusion, Twilio offers a unique opportunity for professionals to make a global impact while working remotely.

The People Generalist role is vital in supporting the delivery of People priorities, and the successful candidate will be an integral part of the team. With a focus on remote-first work, Twilio is committed to creating a vibrant team with diverse experiences. As the company continues to revolutionize how the world interacts, it is essential to have a skilled People Generalist on board to support the R&D function.

The R&D function at Twilio is a highly senior organization, consisting of approximately 300 Product Management employees. As a People Generalist, you will be supporting this team, analyzing HR data and trends, and generating insights to inform decision-making. Your expertise will be crucial in driving business outcomes and ensuring the success of the R&D function.

## What You Will Do - Partner with the HRBP team to support program roll-outs and on-going process execution - Analyze HR data and trends to generate insights, trends, and prepare reports for HRBPs and senior leadership - Own and manage performance management cases end-to-end, partnering with managers to ensure fair, consistent, and timely outcomes - Coach and guide managers through the performance management process, providing advice, documentation support, and best practice - Support HR Leader on ad hoc projects - Help execute and lead business-led initiatives, such as re-orgs, job role, and level assessments - Partner cross-functionally with key stakeholders, including Talent Management, IT, ER, HR operations, Compliance, Recruiting, and Compensation - Program Management - maintaining the annual program calendar of events - Maintain confidentiality of core HR data and projects

## What We Are Looking For - 3+ years of experience in an HR Generalist role or similar - Demonstrated track record of providing advice and assistance with HR queries in various areas, including benefits, compensation, offboarding, global mobility, and employee relations - Strong analytical and problem-solving skills, with the ability to analyze HR data and trends - Excellent communication and coaching skills, with the ability to guide managers through the performance management process - Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously - Strong understanding of HR principles, practices, and laws - Experience working in a remote-first environment, with a strong ability to work independently and collaboratively - Bachelor's degree in Human Resources, Business Administration, or a related field

## Nice to Have - Experience working in the tech industry, preferably in a similar role - Knowledge of HR systems, including Workday, BambooHR, or similar - Certification in HR, such as SHRM-CP, PHR, or similar - Experience with program management, including maintaining annual program calendars and leading business-led initiatives

## Benefits and Perks - Competitive salary and benefits package - Opportunity to work with a talented and diverse team - Remote-first work environment, with the ability to work from anywhere - Professional development opportunities, including training and certification programs - Access to the latest technology and tools - Flexible working hours and a healthy work-life balance - Comprehensive health insurance, including medical, dental, and vision - Retirement savings plan, including a company match - Generous paid time off, including vacation, sick leave, and holidays

- Develop a strong understanding of HR principles, practices, and laws to succeed in this role.

• Showcase your ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Highlight your experience with HR systems, including Workday, BambooHR, or similar, to demonstrate your technical skills.
• Prepare to discuss your approach to performance management, including coaching and guiding managers through the process.
• Be ready to provide specific examples of your experience working in a remote-first environment, including your ability to work independently and collaboratively.
• Research Twilio's values and be prepared to discuss how you embody them in your work.
• Practice your analytical and problem-solving skills, as you will be working with HR data and trends to generate insights and inform decision-making.