People Operations Manager
WFA Digital Insight
As the demand for skilled HR professionals continues to rise in the remote job market, with a 25% increase in postings over the last year, Directive's People Operations Manager role stands out. This position requires a unique blend of operational excellence, agility, and hands-on execution, making it an exciting opportunity for those who thrive in fast-paced environments. With the company's commitment to performance, bold thinking, and employee growth, this role is ideal for candidates who are passionate about maintaining and improving HR functions and are obsessed with continually improving their skills.
Job Description
About the Role
The People Operations Manager at Directive is a critical role that entails handling day-to-day human resources operations across Canada and the United States. This position plays a key part in ensuring smooth HR processes, compliance with local labor laws, and a positive employee experience. As a team player, you will work collaboratively to bring thoughtful, adaptable solutions to life, supporting the company's mission to drive real outcomes for its clients.In this role, you will be responsible for maintaining accurate and up-to-date employee records, supporting onboarding and offboarding processes, and preparing HR documents such as employee verification letters and policy updates. You will also ensure the company's compliance with federal, provincial, and local employment laws and regulations, and assist with audits and reporting requirements.
Directive is a leading B2B marketing agency that values performance, innovation, and employee growth. As a People Operations Manager, you will be an integral part of the team, working to create a positive and inclusive culture across countries.
What You Will Do
- Maintain accurate and up-to-date employee records in HRIS systems for both Canadian and US employees
- Support onboarding and offboarding processes, including documentation, system setup, and general onboarding coordination
- Prepare HR documents such as employee verification letters, policy updates
- Respond to employee inquiries related to HR policies, benefits, and procedures
- Ensure the company's compliance with federal, provincial, and local employment laws and regulations
- Assist with audits and reporting requirements
- Track and manage work authorizations, visas
- Process US and Canadian payroll ensuring accurate data and timely processing
- Register in required Provinces/States
- Support benefits administration, including enrollments, changes
- Act as a liaison with benefits providers in Canada and the US
- Support employee engagement initiatives and internal communications
- Help coordinate HR-related events
- Promote an inclusive culture across countries
What We Are Looking For
- 5+ years of experience working in Human Resources
- Employee relations experience
- Payroll and tax knowledge
- Knowledge of a wide range of human resource practices, including compliance, leave management, benefits management, vendor relationships
- Ideally strong knowledge of both CAN and US HR practices
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Ability to act with integrity, professionalism, and confidentiality
- Thorough knowledge of employment-related laws and regulations
- Solid time management skills and strong ability to prioritize workload
- Ability to work in a fast-paced, open, entrepreneurial environment
Nice to Have
- Experience with HRIS systems
- Knowledge of Canadian and US labor laws
- Certification in Human Resources (CHRP, SHRM-CP)
- Experience working in a remote team environment
Benefits and Perks
- Competitive base salary
- Medical, dental, vision plans, disability, and life insurance coverage for you and your family
- Opportunity to work with a leading B2B marketing agency
- Collaborative and dynamic work environment
- Professional development opportunities
- Flexible working hours and remote work options
How to Stand Out
- Be prepared to provide specific examples of your experience with HR operations, compliance, and employee engagement
- Highlight your knowledge of Canadian and US labor laws and regulations
- Showcase your analytical and problem-solving skills, and your ability to work in a fast-paced environment
- Emphasize your excellent organizational skills and attention to detail
- Be ready to discuss your experience with HRIS systems and payroll processing
- Show enthusiasm for working in a remote team environment and promoting a positive and inclusive culture
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.