People Operations Program Manager
Project Management
Excel
WFA Digital Insight
The demand for skilled operations professionals in the tech industry has grown significantly, with a 25% increase in job postings over the past year. As companies like Gainsight expand their global footprint, the need for experts who can streamline processes, manage projects, and implement AI-driven solutions has become paramount. With the rise of remote work, the ability to work effectively across borders and time zones is crucial. Gainsight, a leader in AI-driven customer success, is looking for a People Operations Program Manager to drive operational excellence and support the success of its employees. Before applying, candidates should be aware of the importance of strong program management skills, process improvement expertise, and the ability to work in a fast-paced, dynamic environment.
Job Description
About the Role
The People Operations Program Manager is a key role at Gainsight, responsible for driving operational excellence across core People programs and processes. This is a hybrid role based out of the Hyderabad, India location, and the successful candidate will report to the Director, Centre of Excellence. The ideal candidate will have strong skills in program management, process improvement, and operational execution, with the ability to work effectively in a fast-paced, dynamic environment. As a People Operations Program Manager, you will play a critical role in supporting the success of Gainsight's employees by managing project execution, improving team operations, and implementing scalable solutions through AI and automation. You will work closely with cross-functional teams, including People Operations, HR, business leaders, and other key stakeholders to deliver high-quality results. Gainsight is a leader in AI-driven customer success, and this role offers the opportunity to work with a cutting-edge technology company that is shaping the future of customer success.What You Will Do
- Own delivery of key TS programs, including performance reviews, merit planning, engagement surveys, organizational changes, and other strategic initiatives from planning through execution
- Manage and evolve the project management framework, including Smartsheet tracking, stakeholder communication, timelines, dependencies, and risk management
- Drive accountability across cross-functional teams to ensure projects are delivered on time and with high quality
- Identify risks, remove blockers, and proactively communicate status and recommendations to leadership
- Own enablement strategies for TS programs, processes, and systems, ensuring teammates understand not only what is changing, but why
- Develop and maintain training materials, process documentation, playbooks, FAQs, and self-service resources
- Partner with HRIS and functional stakeholders to support Workday adoption, change management, and user education
- Coordinate training sessions, office hours, workshops, and communication plans for new processes, system enhancements, and program launches
- Measure adoption and effectiveness of enablement efforts and continuously improve based on feedback and outcomes
- Identify and implement AI-driven solutions that improve team efficiency and reduce manual work
- Lead rollout and adoption of AI tools, automations, and process improvements across the TS organization
- Serve as an internal advocate and educator for practical AI usage within Teammate Success
- Stay current on emerging AI capabilities and recommend scalable, low-code solutions that improve operations
What We Are Looking For
- Strong skills in program management, process improvement, and operational execution
- Experience working in a fast-paced, dynamic environment
- Ability to work effectively in a hybrid role, with a mix of remote and in-person work
- Strong communication and stakeholder management skills
- Experience with project management tools, such as Smartsheet
- Ability to drive accountability across cross-functional teams
- Strong analytical and problem-solving skills
- Experience with AI-driven solutions and automation
- Bachelor's degree in a related field, such as business administration or operations management
Nice to Have
- Experience working in the tech industry
- Knowledge of HR systems, such as Workday
- Experience with change management and user education
- Certification in program management or a related field
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a cutting-edge technology company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible work arrangements, including remote work options
- Access to the latest tools and technologies
- Recognition and reward programs
How to Stand Out
- Be prepared to provide specific examples of your experience with program management and process improvement
- Highlight your ability to work effectively in a fast-paced, dynamic environment
- Emphasize your strong communication and stakeholder management skills
- Show a willingness to learn and adapt to new technologies and systems
- Be prepared to discuss your experience with AI-driven solutions and automation
- Research Gainsight and its products to demonstrate your interest in the company and role
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