People Operations Specialist

namename·Remote(Colombia)
HR & People
Excel

WFA Digital Insight

The demand for skilled HR professionals in the remote job market has grown significantly, with a 25% increase in People Operations roles over the past year. As companies continue to navigate the complexities of remote work, the need for experts who can streamline HR processes and enhance employee experiences has become paramount. Twilio, a leader in cloud communication, is at the forefront of this shift, and their People Operations team is crucial in driving the company's remote-first culture. With the rise of remote work, companies are looking for professionals with strong communication skills, attention to detail, and the ability to prioritize multiple stakeholders. If you're a skilled HR professional looking to make a meaningful impact in a remote-first company, this role at Twilio is an exciting opportunity to consider.

Job Description

About the Role

As a People Operations Specialist at Twilio, you will play a vital role in the company's HR functions, responsible for managing day-to-day processes and implementing improvements to enhance the employee experience. You will work closely with various People functions to execute HR operational processes and services, ensuring seamless delivery and high-quality support to employees and internal stakeholders. The People Operations team is the backbone of Twilio's core HR functions, and as a specialist, you will be instrumental in driving the company's HR initiatives forward.

The role entails a deep understanding of HR processes and systems, including HRIS, benefits, compensation, payroll, and relocation. You will provide administration, communication, and processing support for core HR processes, partnering closely with other People functions to ensure a world-class employee experience. Your expertise will be crucial in maintaining confidentiality, handling sensitive information, and providing mentorship to employees and managers on core HR policies and processes.

As part of the People Operations team, you will be part of a vibrant and diverse group of professionals who are passionate about delivering exceptional HR services. The team is currently undergoing an exciting transformation, and your skills and experience will be invaluable in helping to shape the future of HR at Twilio.

What You Will Do

  • Leverage the HRIS system to perform transactions, support employees, and internal stakeholders
  • Provide HR support directly to employees and internal partners related to benefits, compensation, HR policies, relocation, payroll, and HR systems
  • Administer, communicate, and process core HR functions, including onboarding, benefits, and performance management
  • Partner with other People functions to execute HR operational processes and services, focusing on employee experience and data integrity
  • Mentor and assist employees and managers on core HR policies and processes
  • Maintain confidentiality of core HR data and projects
  • Participate in system testing and support for HR Operations related program rollouts, new systems, and processes
  • Document, maintain, and communicate core HR processes to users and partners
  • Provide excellent customer service to employees and internal stakeholders, ensuring prompt and efficient issue resolution

What We Are Looking For

  • 3+ years of experience running HR processes in the Americas, involving coordination of operational and project tasks, and direct customer/employee queries
  • Effective multitasking, interpersonal, collaboration, and communication skills
  • Ability to prioritize multiple stakeholders, projects, and tasks
  • Strong understanding of the HR ecosystem, including payroll, IT, compensation, benefits, and legal
  • Excellent verbal and written communications skills in English, Spanish, and Portuguese
  • Strong analytical skills, with the ability to interpret data and make informed decisions
  • Experience working with HR systems, including Workday HCM
  • Prior experience running HR processes for Canada and the US is desirable

Nice to Have

  • Experience building dashboards and reports in Tableau
  • Prior experience working in a cloud-based communication company
  • Knowledge of artificial intelligence and its applications in HR
  • Certification in HR, such as SHRM or HRCI

Benefits and Perks

  • Competitive salary and benefits package
  • Opportunity to work with a leader in cloud communication
  • Remote-first culture with flexible working hours
  • Access to cutting-edge technology and tools
  • Professional development and growth opportunities
  • Collaborative and dynamic work environment
  • Recognition and reward programs for outstanding performance
  • Comprehensive health and wellness programs
  • Generous paid time off and holidays
  • Remote work stipend and home office setup support

How to Stand Out

  • To stand out in your application, highlight your experience with HR systems, including Workday HCM, and your ability to analyze data to inform HR decisions.
  • Showcase your excellent communication skills, particularly in English, Spanish, and Portuguese, as you will be working with a diverse group of employees and stakeholders.
  • Emphasize your ability to prioritize multiple tasks and stakeholders, as well as your experience in providing exceptional customer service to employees and internal stakeholders.
  • Be prepared to discuss your understanding of the HR ecosystem, including payroll, IT, compensation, benefits, and legal, and how you have applied this knowledge in previous roles.
  • When negotiating your salary, consider the company's remote-first culture and the potential for flexible working arrangements, and be sure to discuss your expectations and needs with the hiring team.
  • As you prepare for your interview, research Twilio's company culture and values, and be ready to provide examples of how your skills and experience align with the company's mission and vision.
  • Consider creating a portfolio that showcases your HR projects and achievements, highlighting your ability to drive process improvements and enhance employee experiences.

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