People Solutions Program Manager

About the Role

As part of this team, the Program Manager will apply innovative thinking, business process expertise, and technical systems knowledge to deliver digital solutions. This involves working through ambiguity, adding organization to chaos, and being strategy-driven with an execution mindset. The team serves as internal consultants to various stakeholders and leaders, requiring flexibility and the ability to wear many different hats.

The role of the People Solutions Program Manager is set against the backdrop of Stripe's mission to increase the GDP of the internet. This ambitious goal means that the company is constantly looking for ways to improve and expand its services, creating a dynamic and fast-paced work environment. The Program Manager will play a key role in driving this mission forward by focusing on the employee experience, which is critical for the success of the organization.

What You Will Do

• Partner with stakeholders across organizations and teams to develop a deep understanding of their strategic priorities and the employee experience they intend to deliver.
• Set a multi-quarter roadmap for changes and enhancements in the technology stack, working with leadership and partners to ensure ROI understanding and resource capacity.
• Enable stakeholders to succeed by driving discovery, planning, and developing systems solutions across the infrastructure.
• Act as a product leader, connecting with and deeply understanding Stripe's needs to enable an exceptional Employee Experience.
• Create mock-ups of intended experiences to facilitate feedback and alignment on solution business requirements.
• Conduct third-party vendor analysis and make build or buy recommendations based on industry expertise and ROI.
• Work cross-functionally with engineers, designers, systems analysts, and program managers to translate requirements into technical design and build solutions.
• Apply technical systems expertise to deliver digital solutions that improve the employee, manager, candidate, and internal team experiences.
• Undertake a wide variety of responsibilities from strategic technical roadmapping, user interviews, requirements confirmation, vendor evaluations, technical solution design, system design, and data architecture consultation.

What We Are Looking For

• Proven experience in program management, preferably in a technology or HR-related field.
• Strong business process and technical systems expertise.
• Excellent project management skills, with the ability to advise leaders, guide projects, and design and deliver superior solutions.
• Domain expertise in internal systems, technical fluency, agility, and strategic thinking.
• Ability to partner with stakeholders across organizations and teams.
• Experience with technical roadmapping, user interviews, and requirements confirmation.
• Knowledge of technical solution design, system design, and data architecture.
• Strong analytical and problem-solving skills, with the ability to work through ambiguity.

Nice to Have

• Experience with Excel and other Microsoft Office tools.
• Familiarity with project management software and methodologies.
• Knowledge of employee experience technology and digital solutions.
• Experience working in a fast-paced, dynamic environment.
• Certification in program management or a related field.

Benefits and Perks

• The opportunity to work with a highly collaborative, cross-functional team.
• A dynamic and fast-paced work environment with a company that is leading the charge in financial infrastructure.
• Professional development opportunities, with the chance to work on challenging and rewarding projects.
• Access to cutting-edge technology and tools.
• Competitive compensation and benefits package.
• The flexibility to work remotely, with the option to work from US-Remote, US-Chicago, US-Atlanta, or CA-Toronto.
• A stipend for home office setup and ongoing support for remote work.
• Generous PTO and holiday schedule, with a focus on work-life balance.

• Tip: Familiarize yourself with Stripe's mission and values to understand the company culture and how the People Solutions Program Manager role contributes to it.
• Develop a strong understanding of technical systems and employee experience technology to stand out as a candidate.
• Showcase your ability to work through ambiguity and add organization to chaos by highlighting relevant examples from your past experience.
• Prepare to discuss your experience with technical roadmapping, user interviews, and requirements confirmation during the interview process.
• Consider obtaining certification in program management or a related field to demonstrate your expertise and commitment to the role.
• When negotiating salary, be sure to highlight your relevant experience and the value you can bring to the company, rather than just focusing on the market rate.
• Be wary of companies that do not prioritize work-life balance or offer limited support for remote work, as these can be red flags for employee well-being.