Pharmacy Navigator I
WFA Digital Insight
The demand for skilled pharmacy professionals has grown significantly in recent years, with a 25% increase in job postings for pharmacy navigators in the past year alone. As the healthcare industry continues to evolve, companies like AmerisourceBergen are seeking talented individuals who can provide exceptional patient care and support. With the rise of remote work, pharmacy navigators can now work from anywhere, making this role an attractive option for those looking for flexibility and work-life balance. Candidates with strong communication skills, attention to detail, and the ability to work independently will thrive in this role. Before applying, candidates should be aware that pharmacy navigator positions often require certification and a strong understanding of pharmaceutical products and clinical pharmacy services.
Job Description
About the Role
As a Pharmacy Navigator I at AmerisourceBergen, you will play a vital role in assisting pharmacists with medication dispensing, patient support, and prescription processing. You will be part of a dynamic team that is dedicated to providing exceptional patient care and support. Your day-to-day responsibilities will include reviewing and entering prescription orders, verifying patient information, and coordinating prescription delivery.The pharmacy navigator role is a critical component of the healthcare team, requiring strong communication skills, attention to detail, and the ability to work independently. You will be working in a fast-paced environment, interacting with patients, pharmacists, and other healthcare professionals to ensure smooth workflow and effective communication.
AmerisourceBergen is a leading healthcare company that is committed to improving the lives of patients and animals everywhere. As a Pharmacy Navigator I, you will be part of a company that values innovation, teamwork, and customer satisfaction.
What You Will Do
- Assist pharmacists with medication dispensing, including measuring, counting, labeling, and packaging prescriptions with precision
- Review and enter prescription orders into the pharmacy system accurately and efficiently
- Verify patient information and insurance coverage, resolving any discrepancies or issues
- Coordinate, track, manage, and facilitate prescription delivery, adhering to packing and tracking processes
- Monitor and maintain inventory levels of medications, ensuring adequate stock is available for patient needs
- Collaborate with the pharmacy team to place orders and track shipments
- Provide excellent customer service to patients and healthcare professionals, answering inquiries and addressing pharmacy-related concerns
- Manage multiple patients with diverse needs autonomously
- Conduct initial and follow-up calls with patients to assess medication adherence, documenting appropriately and deferring to pharmacist as agreed upon
- Review patient insurance for affordability and assess availability of financial assistance options
- Support patients through the application process for financial assistance, including manufacturer coupon cards, secondary insurance options, foundation assistance, and manufacturer assistance
What We Are Looking For
- 1+ year of directly related and progressively responsible pharmacy experience
- Bachelor's degree program preferred
- Pharmacy technician certification with a national technical certification organization, such as the Pharmacy Technician Certification Board (PTCB) or other comparable national certification or comparable state certification
- Ability to communicate professionally and effectively both orally and in writing
- Ability to work independently and as part of a team in a fast-paced environment
- Strong interpersonal skills, with the ability to quickly and creatively address patient issues and communicate compassionately with patients
- Familiarity with pharmaceutical products, pharmaceutical terminology, and clinical pharmacy services
- Strong organizational skills and attention to detail
- Good analytical skills and commitment to maintaining patient confidentiality and privacy
- Experience in using pharmacy software systems and electronic health records
Nice to Have
- Experience working in a remote or virtual environment
- Certification in pharmacy navigation or a related field
- Knowledge of medical terminology and disease states
- Experience with financial assistance programs and patient advocacy
Benefits and Perks
- Competitive compensation package
- Comprehensive benefits, including medical, dental, and vision care
- 401(k) retirement plan and matching program
- Paid time off and holidays
- Opportunities for professional growth and development
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and software
- Collaborative and dynamic work environment
- Recognition and reward programs for outstanding performance
How to Stand Out
- Make sure to highlight your certification and experience working with pharmacy software systems and electronic health records in your application.
- Showcase your strong communication skills and ability to work independently in your cover letter and resume.
- Be prepared to provide examples of times when you had to quickly and creatively address patient issues and communicate compassionately with patients.
- Research the company and the role thoroughly to demonstrate your knowledge and enthusiasm for the position.
- Consider creating a portfolio or examples of your work to demonstrate your skills and experience in pharmacy navigation.
- Don't be afraid to ask about opportunities for professional growth and development during the interview process.
- Be prepared to discuss your experience with financial assistance programs and patient advocacy, and how you can apply this knowledge in the role
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