Pharmacy Technician, Refill Services - Remote

## About the Role As a Pharmacy Technician at ArchWell Health, you will play a critical role in ensuring the seamless delivery of refill services to our senior members. This is a remote position that requires a high level of organizational skill, attention to detail, and the ability to work effectively in a fast-paced environment. Your day-to-day activities will be focused on managing prescription refills, coordinating with healthcare providers, and maintaining accurate records.

ArchWell Health is dedicated to providing best-in-class care in comfortable and accessible neighborhood clinics. Our vibrant, wellness-focused community is designed to make seniors feel at home, and as a Pharmacy Technician, you will be integral to this mission. You will work closely with a team of healthcare professionals who share your passion for delivering high-quality patient care.

The role of a Pharmacy Technician at ArchWell Health is not just about processing prescriptions; it's about being part of a team that is committed to improving the lives of our senior members. Your expertise and dedication will contribute to the overall well-being of our community, making this a highly rewarding career choice.

## What You Will Do - Manage prescription refill requests from patients and healthcare providers - Coordinate with pharmacies to ensure timely and accurate fulfillment of prescription orders - Maintain accurate and up-to-date patient records, including medication lists and allergy information - Communicate effectively with patients, providers, and other stakeholders regarding prescription refills and related issues - Participate in quality improvement initiatives to enhance the efficiency and effectiveness of refill services - Stay current with changes in pharmacy benefits, laws, and regulations that may impact refill services - Provide exceptional customer service to patients and healthcare providers, resolving issues and addressing concerns in a professional manner - Collaborate with the clinical team to ensure that patients receive comprehensive care and support - Assist in the development and implementation of policies and procedures related to refill services - Monitor and report any trends or issues related to prescription refill services

## What We Are Looking For - High school diploma or equivalent education (GED) required - Registration as a Pharmacy Technician with a state board of pharmacy - A minimum of 2 years of experience in operational pharmacy benefits (health plan or PBM), clinic setting, high volume call center, or retail pharmacy - Strong understanding of pharmacy operations, including prescription refill processes and patient data management - Excellent communication and interpersonal skills, with the ability to work effectively in a team environment - Proficiency in using electronic health records (EHRs) and other healthcare software applications - Ability to work in a remote setting, with reliable internet access and a dedicated workspace - Commitment to delivering high-quality patient care and exceptional customer service

## Nice to Have - Experience with automated refill systems and electronic prior authorization processes - Knowledge of Medicare Part D and other government-funded pharmacy programs - Certification as a Certified Pharmacy Technician (CPhT)

## Benefits and Perks - Generous Paid Time Off to recharge and pursue your interests - 401k Matching Retirement Plan to support your long-term financial goals - Visa Sponsorship for eligible candidates - Four Day Work Week for a better work-life balance - Generous Parental Leave to support your family - Tuition Reimbursement to further your education and career - Relocation Assistance to help you settle into a new area - Opportunity to be part of a dynamic and innovative healthcare company - Comprehensive health insurance to protect your well-being

- Ensure your resume highlights specific experience in pharmacy benefits and refill services, as well as any relevant certifications or training.

• Develop a strong understanding of electronic health records (EHRs) and practice navigating different healthcare software applications.
• Prepare examples of times when you had to communicate complex information to patients or healthcare providers, demonstrating your ability to provide exceptional customer service.
• Research ArchWell Health's mission and values, and be ready to discuss how your own goals and motivations align with those of the company.
• Consider obtaining certification as a Certified Pharmacy Technician (CPhT) to enhance your qualifications and career prospects.
• Be prepared to discuss your experience working in a remote setting and how you maintain productivity and organization in such an environment.