Pharmacy Technician Representative (Work From Home)

About the Role

The company's success is built on its employees, and this role plays a vital part in that. You'll have the opportunity to work with external vendors, members, and various stakeholders to provide exceptional support. With a focus on employee development, you'll have access to resources and training to help you grow in your career.

What You Will Do

• Provide assistance to pharmacists, pharmacy coordinators, and pharmacy programs or initiatives
• Evaluate and resolve pharmacy issues, ensuring excellent customer service
• Work with internal departments, external vendors, and members to provide support
• Utilize strong organizational skills to handle multiple tasks and prioritize responsibilities
• Maintain accurate records and reports, using Excel and other software applications as needed
• Communicate effectively with stakeholders, both verbally and in writing
• Stay up-to-date with pharmaceutical names, types, uses, and other relevant information
• Collaborate with cross-functional teams to achieve company goals
• Participate in training and development programs to enhance skills and knowledge
• Maintain confidentiality and adhere to company policies and procedures

What We Are Looking For

• Minimum 3 years of customer service experience, preferably in the healthcare or insurance industry
• Certified Pharmacy Technician (CPhT) certification required
• High School Diploma and current State Pharmacy Technician Licensure in good standing
• Excellent verbal and written communication skills, with the ability to learn quickly
• Strong computer and Microsoft Office product skills, including Excel
• Ability to handle multiple tasks, prioritize responsibilities, and maintain accurate records
• Strong organizational and time management skills, with attention to detail
• Ability to work in a fast-paced environment and adapt to change
• Bilingual Spanish speaker preferred, but not required

Nice to Have

• Managed care customer service experience, with knowledge of healthcare industry trends
• Experience with pharmaceutical software and database applications
• Strong analytical and problem-solving skills, with the ability to think critically
• Ability to work in a remote environment, with a strong self-motivation and discipline
• Knowledge of health insurance plans and benefits, with experience in claims processing

Benefits and Perks

• Competitive salary, with opportunities for growth and advancement
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) savings plan, with company match and pension plan
• Paid time off, paid parental leave, and paid holidays
• Employee assistance program, with access to counseling and wellness resources
• Tuition reimbursement, with opportunities for professional development and continuing education
• Remote work stipend, with flexible work arrangements and virtual team collaboration

• When applying for this role, highlight your experience with customer service software and your ability to work in a fast-paced environment.
• Be prepared to discuss your certification as a pharmacy technician and your knowledge of pharmaceutical names and uses.
• Showcase your organizational skills by providing specific examples of how you've handled multiple tasks and prioritized responsibilities in previous roles.
• Consider learning more about the healthcare industry and the company's mission to demonstrate your interest and enthusiasm for the position.
• During the interview, ask about opportunities for professional development and growth within the company to show your commitment to your career.