Phone Numbers Operations Specialist 1
Operations
Excel
WFA Digital Insight
As remote work continues to shape the future of communications, demand for skilled operations specialists is on the rise. With expertise in Excel and a knack for customer service, you can thrive in this role. Twilio's commitment to remote-first work and global inclusion makes it an attractive option for those seeking a vibrant team experience. Before applying, consider how your skills align with Twilio's mission to revolutionize global interactions.
Job Description
About the Role
Twilio is seeking a Phone Numbers Operations Specialist to join their team, working directly with customers to ensure smooth phone number porting processes.Responsibilities
- Serve as a dedicated point of contact for customers porting phone numbers to Twilio.
- Provide support for common customer inquiries via email to ensure an excellent experience.
- Assess and resolve basic-to-intermediate level product or service issues.
- Learn and develop new processes to ensure smooth operations.
How to Stand Out
- Develop your Excel skills to efficiently manage data and customer inquiries.
- Showcase your ability to work independently in a remote setting and collaboratively as part of a global team.
- Prepare examples of times when you provided excellent customer service and resolved issues efficiently.
- Be ready to discuss your understanding of phone number operations and how you can contribute to Twilio's mission.
- Highlight any experience with similar operations or customer service roles, especially in a digital communications context.
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