Physical Security Systems Engineer - APAC

About the Role

The role's primary focus is on the technical ownership of physical security systems, including access control, video surveillance, and supporting infrastructure. The ideal candidate will have experience in designing, operating, troubleshooting, and improving these systems, as well as a strong understanding of Windows OS, networking, and systems integration. This position offers a unique opportunity to work with a leading AI research and deployment company and contribute to the development of innovative security solutions.

OpenAI's corporate footprint is expanding rapidly across APAC, and the company needs a skilled Physical Security Systems Engineer to ensure that its physical security technology scales with the same level of reliability, consistency, and care. The successful candidate will be responsible for owning day-to-day technical support and administration for physical security systems across APAC, supporting new office buildouts, and troubleshooting complex issues.

What You Will Do

• Own day-to-day technical support and administration for physical security systems across APAC, including access control, video management, and related infrastructure.
• Support new office buildouts by reviewing designs, coordinating vendors, validating system readiness, and ensuring clean operational turnover.
• Troubleshoot complex issues across Genetec, Windows OS/Servers, databases, networking, switching, integrations, and field hardware.
• Partner with IT/NetEng on connectivity, identity, infrastructure, firewall, VLAN, switch configuration, IP schema, routing, and device connectivity dependencies.
• Support integrations between physical security systems and adjacent enterprise systems, including identity, access management, monitoring, and operational workflows.
• Create and maintain drawings, site documentation, operating procedures, and training materials for administrators and end users.
• Help reduce operational toil by improving standards, documentation, monitoring, vendor handoffs, and repeatable support practices.
• Collaborate with regional vendors to ensure that physical security systems are designed, installed, and maintained to the highest standards.
• Develop and implement procedures for incident response, disaster recovery, and business continuity planning.
• Participate in the development of the company's overall security strategy and architecture.

What We Are Looking For

• 5+ years of experience in designing, deploying, and operating physical security systems, including access control, video surveillance, and intrusion detection.
• Strong technical expertise in Windows OS, networking, and systems integration.
• Experience with security architecture, including the design and implementation of security systems and protocols.
• Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
• Strong understanding of IT and security principles, including identity and access management, monitoring, and operational workflows.
• Experience working with vendors and partners to design, install, and maintain physical security systems.
• Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
• Ability to travel occasionally for business meetings and site visits.
• Bachelor's degree in a relevant field, such as computer science, engineering, or a related field.

Nice to Have

• Experience with cloud-based security systems and services, including Amazon Web Services (AWS) or Microsoft Azure.
• Knowledge of artificial intelligence and machine learning principles, with experience in applying these technologies to security systems.
• Familiarity with DevOps practices and tools, including Agile development methodologies and version control systems.
• Experience with security compliance and regulatory requirements, including GDPR, HIPAA, and PCI-DSS.

Benefits and Perks

• Competitive salary and benefits package, with opportunities for professional growth and development.
• Flexible working arrangements, including remote work options and flexible hours.
• Opportunities for career advancement and professional development, including training and education programs.
• Access to cutting-edge technology and innovative security solutions.
• Collaborative and dynamic work environment, with a team of experienced professionals.
• Comprehensive health and wellness program, including medical, dental, and vision insurance.
• Generous paid time off and vacation policy, with opportunities for sabbatical and leave of absence.
• Retirement savings plan, with company matching contributions.

• Develop a strong understanding of security architecture and the design and implementation of security systems and protocols.
• Showcase your technical expertise in Windows OS, networking, and systems integration, with experience in troubleshooting and problem-solving.
• Highlight your experience working with vendors and partners to design, install, and maintain physical security systems.
• Be prepared to discuss your experience with security compliance and regulatory requirements, including GDPR, HIPAA, and PCI-DSS.
• Demonstrate your ability to work effectively with stakeholders at all levels, with strong communication and interpersonal skills.
• Consider obtaining certifications in security-related fields, such as CompTIA Security+ or CISSP, to enhance your credentials and demonstrate your expertise.