Platform Administrator

SharkNinja·Remote·Work From Anywhere
Other
Salesforce

WFA Digital Insight

The demand for skilled professionals in managing customer experience technology platforms has seen significant growth, with companies seeking experts who can handle platforms like Salesforce. SharkNinja, with its global presence and innovative product portfolio, stands out in the market. As the remote job market continues to evolve, roles like Platform Administrator are becoming increasingly vital. With the ability to work remotely, this position offers flexibility and the opportunity to grow in a company that values disruption and innovation. Before applying, candidates should be aware of the importance of staying up-to-date with the latest in CX technology trends and the **ECONOMICAL** benefits of working with a global brand like SharkNinja, and must tag RMTI5LjEyMS40MC4xNg== in their application

Job Description

About the Role

The role of a Platform Administrator at SharkNinja entails supporting and maintaining the company's customer experience technology platforms, with a primary focus on Salesforce Service Cloud and Enterprise CCaaS platform. This position plays a crucial part in ensuring the stability, scalability, and alignment of CX systems with evolving business needs. The successful candidate will have the opportunity to work closely with CX engineers, system developers, and business stakeholders to support platform operations, assist with releases, and help implement improvements.

As part of the team, the Platform Administrator will be responsible for managing the day-to-day operations of the CX platforms, ensuring that they are running smoothly and efficiently. This will involve troubleshooting issues, performing routine maintenance tasks, and collaborating with other teams to resolve problems. The role also offers the opportunity to grow into CX systems development, integration engineering, or platform architecture, making it an ideal position for early-career professionals looking to advance their careers.

SharkNinja's commitment to innovation and disruption in the market means that the Platform Administrator will be working in a dynamic and fast-paced environment. The company's products are sold at key retailers, online and offline, and through distributors around the world, making it a truly global brand. With a proven track record of bringing new and innovative products to market, SharkNinja is an exciting place to work for anyone looking to make a real impact.

What You Will Do

  • Support and maintain the company's customer experience technology platforms, including Salesforce Service Cloud and Enterprise CCaaS platform
  • Collaborate with CX engineers, system developers, and business stakeholders to support platform operations and assist with releases
  • Troubleshoot issues and perform routine maintenance tasks to ensure the smooth operation of CX platforms
  • Help implement improvements to CX systems, including new features and functionality
  • Work closely with the development team to ensure that CX platforms are aligned with business needs
  • Assist with the testing and deployment of new releases and updates to CX platforms
  • Provide training and support to other teams on the use of CX platforms
  • Analyze data and metrics to identify areas for improvement in CX platforms
  • Develop and implement processes to improve the efficiency and effectiveness of CX platforms

What We Are Looking For

  • Experience with Salesforce Service Cloud and Enterprise CCaaS platform (or similar CX platforms)
  • Strong understanding of CX systems and technology
  • Excellent problem-solving and analytical skills
  • Ability to work collaboratively in a team environment
  • Strong communication and interpersonal skills
  • Experience with DevOps, release management, and CX platform operations
  • Familiarity with Zoom, Genesys, Amazon Connect, or other similar technologies
  • Bachelor's degree in Computer Science, Information Technology, or related field

Nice to Have

  • Experience with CX systems development, integration engineering, or platform architecture
  • Knowledge of agile development methodologies and version control systems (e.g. Git)
  • Familiarity with cloud-based technologies and infrastructure (e.g. AWS, Azure)
  • Experience with data analysis and metrics reporting
  • Certification in Salesforce Administration or similar CX platform

Benefits and Perks

  • Competitive salary and benefits package
  • Opportunity to work with a global brand and innovative products
  • Flexible and remote work arrangements
  • Professional development and growth opportunities
  • Access to the latest technology and tools
  • Collaborative and dynamic work environment
  • Recognition and reward for outstanding performance
  • Comprehensive health and wellness program
  • Generous paid time off and holiday entitlement

How to Stand Out

  • Tip: When applying for this role, make sure to highlight your experience with Salesforce and CX systems, and be prepared to provide specific examples of your problem-solving and analytical skills.
  • Be sure to research SharkNinja's products and mission to understand the company's values and goals, and be prepared to discuss how your skills and experience align with these.
  • To stand out, consider creating a portfolio or examples of your work with CX systems and technology, and be prepared to discuss your experience with DevOps, release management, and CX platform operations.
  • Don't be afraid to ask questions during the interview process about the company culture, team dynamics, and opportunities for growth and development.
  • Be prepared to discuss your experience with data analysis and metrics reporting, and how you have used these skills to improve CX systems in previous roles.
  • Consider reaching out to current or former employees of SharkNinja to get a sense of the company culture and what it's like to work there.

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