Platform Management - Director - Decision Management Platform

About the Role

The successful candidate will have a deep understanding of the decision management industry and the ability to drive the development of DMP capabilities, including identity access management, compute, data service providers, and infrastructure. They will work closely with cross-functional teams, including engineering, sales, and marketing, to ensure the platform meets customer needs and stays ahead of the competition.

As a leader, the Director will be responsible for mentoring and developing a team of senior managers and managers, fostering a culture of innovation, accountability, and continuous improvement. They will also establish and maintain relationships with key stakeholders, including customers, partners, and industry analysts.

What You Will Do

• Define and drive the long-term strategy and roadmap for DMP, synthesizing customer feedback, industry trends, and innovation in decision automation
• Establish an innovation horizon that advances DMP core capabilities, including identity access management, compute, data service providers, and infrastructure
• Balance short-term customer needs against a long-term plan for market dominance, including build vs. buy awareness and growth projections to inform development prioritization
• Ensure rationalization of DMP capabilities across Decisioning, Analytics, Feature Management, Optimization, and Simulation, to deliver a cohesive platform-driven customer experience
• Establish a market thought leadership position through analyst reviews, publications, PR, emerging industry practice, and client engagement
• Connect and quantify growth dependencies (focused on customer satisfaction) for enabling Platform capabilities, collaborating with other Platform Management team members for input into development prioritizations
• Package well-formed development proposals through the prioritization process and provide leadership and accountability to assigned Engineering Teams
• Lead, mentor, and develop a small team of Senior Managers and Managers, fostering a culture of innovation, accountability, and continuous improvement
• Establish, monitor, and improve standard pricing, contract terms, and commercial constraints that balance DMP market adoption and recurring revenue growth with profitable business returns
• Drive continuous improvement of COGS, operational efficiency, and expense management aligned to business objectives and informed by Sales feedback

What We Are Looking For

• Proven platform or product management expertise, including product ideation, roadmap development, and validation, scrum product ownership, and coordination with engineering in an Agile environment
• Deep knowledge of the Decisioning industry across banking, insurance, telco, and emerging verticals, with a strong grasp of client business problems and how decisioning capabilities address them
• Understanding of decision logic execution within pipelines, including rules engines, Machine Learning models, and mathematical optimization, and the ability to translate these capabilities into compelling customer value propositions
• Demonstrated ability to identify, establish ROI, and prioritize market opportunities spanning both discrete and integrated synergistic platform capabilities
• Experience working in complex, matrixed organizations with a track record of aligning cross-functional teams, influencing without direct authority, and driving decisions to consensus
• Demonstrated success in leading and developing a team of product professionals
• Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels
• Bachelor's degree in Computer Science, Business Administration, or a related field

Nice to Have

• Experience with cloud-based decision management platforms and technologies
• Knowledge of emerging trends and technologies in decision management, such as Artificial Intelligence and Machine Learning
• Familiarity with Agile development methodologies and DevOps practices

Benefits and Perks

• Competitive salary and bonus structure
• Comprehensive health insurance and benefits package
• Generous paid time off and holiday policy
• Remote work options and flexible working hours
• Professional development and training opportunities
• Access to cutting-edge technologies and tools
• Collaborative and dynamic work environment
• Recognition and reward programs for outstanding performance

• tip: Develop a strong understanding of decision management platforms and technologies, including emerging trends and innovations in the field.
• tip: Showcase your ability to drive innovation and growth in a rapidly evolving market, with a focus on customer satisfaction and ROI.
• tip: Highlight your experience working in complex, matrixed organizations and your ability to influence without direct authority.
• tip: Be prepared to discuss your approach to leadership and team development, with a focus on fostering a culture of innovation and accountability.
• tip: Demonstrate your ability to communicate complex technical concepts to non-technical stakeholders, including customers and industry analysts.
• tip: Research FICO's products and services, and be prepared to discuss how your skills and experience align with the company's goals and objectives.