(Polish and English) Customer Support Consultant, crypto (Łdź, remotely)

About the Role

The Customer Support Consultant role at Supportyourapp is a unique opportunity to join a leading SaaS company and work with cutting-edge technology. As a Customer Support Consultant, you will be the primary point of contact for customers, providing exceptional support via chats and emails. You will work in a fast-paced environment, resolving customer inquiries and building positive relationships with clients.

The role is remote, allowing you to work from the comfort of your own home, and the company offers a flexible schedule and a stable internet connection. You will be part of a multicultural and multilingual team, working with clients from over 30 countries and speaking over 60 languages.

Supportyourapp values its employees and offers a People First management approach, focusing on the growth and well-being of its team members. The company has been an industry leader in premium outsourced customer support since 2010 and has turned global with 8 hubs around the world.

What You Will Do

• Provide exceptional customer support via chats and emails, ensuring prompt and effective resolution of customer inquiries
• Build positive and long-lasting relationships with customers, ensuring customer satisfaction and loyalty
• Meet team KPIs, consistently delivering high-quality support and meeting performance targets
• Stay up-to-date with the latest technology and trends in the industry, applying this knowledge to improve customer support
• Securely work with customers' sensitive information, maintaining confidentiality and adhering to data protection policies
• Apply the latest customer happiness practices, ensuring that customers receive the best possible support
• Maintain a working knowledge of our client's products and services, staying informed about new developments and updates
• Communicate with developers and other departments of various IT companies, collaborating to resolve customer issues
• Continuously evaluate and improve customer support processes, identifying areas for improvement and implementing changes

What We Are Looking For

• Native Polish and English B2 communication skills, with the ability to communicate effectively with customers and colleagues
• At least 6 months of experience in a customer support role, preferably in the tech industry
• Personal or professional experience in crypto, with a strong understanding of the technology and its applications
• Analytical and research skills, with the ability to troubleshoot and resolve complex customer issues
• Positive and responsible attitude, with a strong focus on customer satisfaction and support
• Personal laptop or computer with at least 8Gb of RAM and a stable internet connection, with a minimum of 50 Mbps download and 40 Mbps upload
• Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively
• Strong communication and interpersonal skills, with the ability to build positive relationships with customers and colleagues

Nice to Have

• Experience with CRM systems, with the ability to use these systems to manage customer interactions and data
• Knowledge of customer support software and tools, with the ability to learn and adapt to new systems
• Certification in customer support or a related field, with a strong understanding of industry best practices
• Experience working in a remote team environment, with the ability to collaborate and communicate effectively with colleagues

Benefits and Perks

• Flexible schedule, with the ability to work from home and manage your own time
• Opportunity to work fully remotely, with a stable internet connection and a personal laptop or computer
• Inclusive international environment, with a multicultural and multilingual team
• Compensation in USD, with a competitive salary and benefits package
• Good bonuses for referring friends, with opportunities to earn extra income
• Paid intensive training and probation, with a comprehensive onboarding program and ongoing support
• Work-life balance, with a focus on employee well-being and growth
• Responsive management, with a People First management approach and a focus on employee development
• Greenhouse conditions for self-development, with opportunities for growth and professional development

• Develop a strong understanding of crypto and its applications, with a focus on customer support and technical knowledge
• Improve your communication skills, with a strong focus on customer satisfaction and support
• Learn about customer support software and tools, with the ability to adapt to new systems and technologies
• Create a professional portfolio, highlighting your experience and skills in customer support
• Prepare for common customer support interview questions, with a focus on problem-solving and technical knowledge
• Research the company culture and values, with a focus on flexibility and work-life balance