Practice Lead (Managed Services)
WFA Digital Insight
As remote work continues to shape the digital landscape, demand for skilled professionals in managed services has increased by 25% in the past year. With the rise of cloud operations, companies like FPT Asia Pacific Pte Ltd are seeking experts to lead their managed services practices. This role stands out for its focus on driving business development and customer engagement, making it an attractive opportunity for those with strong stakeholder management and solution consulting skills. Before applying, candidates should be aware of the evolving IT outsourcing market and the importance of staying up-to-date with the latest trends and technologies.
Job Description
About the Role
The Practice Lead for Managed Services will play a pivotal role in establishing and growing the Managed Services practice in APAC. This involves building and developing service offerings, frameworks, and delivery models that cater to the needs of enterprise clients. The successful candidate will work closely with cross-functional teams, including sales, delivery, and solution teams, to position and deliver Application Managed Services, Infrastructure Managed Services, and Cloud Managed Services. The role requires a deep understanding of IT operations, cloud management, and service automation, as well as the ability to design scalable service delivery models and governance frameworks.Day-to-day responsibilities will include collaborating with the sales team to support solutioning for Managed Services opportunities, providing technical and operational expertise during client discussions and proposals, and engaging with enterprise clients to understand their IT operations challenges. The Practice Lead will also be responsible for tracking market trends in IT outsourcing, cloud operations, and service automation, and identifying opportunities to expand Managed Services offerings across industries.
What You Will Do
- Develop and enhance Managed Services capabilities covering application support, infrastructure operations, and cloud management
- Design and deliver scalable service delivery models, SLAs, and governance frameworks
- Engage with enterprise clients to understand their IT operations challenges and outsourcing needs
- Provide advisory on IT service transformation, automation, and operational optimization
- Collaborate with internal teams to support account growth and cross-selling opportunities
- Track market trends in IT outsourcing, cloud operations, and service automation
- Identify opportunities to expand Managed Services offerings across industries
- Develop reusable assets, methodologies, and service accelerators
- Support key client presentations and strategic engagements
What We Are Looking For
- 12+ years of experience in IT services, managed services, or IT operations
- Strong expertise in one or more areas: Application Managed Services, Infrastructure Managed Services, Cloud Managed Services, DevOps, or Platform Operations
- Experience designing service delivery models and SLAs
- Experience supporting large IT outsourcing or transformation engagements
- Strong stakeholder management and solution consulting skills
- Experience working in System Integrators or IT services companies
- Knowledge of ITIL, cloud platforms, and automation tools
- Exposure to offshore delivery models and global service operations
Nice to Have
- Experience with Agile methodologies and IT service management frameworks
- Familiarity with cloud security and compliance frameworks
- Certification in ITIL, cloud platforms, or related fields
Benefits and Perks
- Competitive compensation package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Flexible working hours and remote work arrangements
- Access to cutting-edge technologies and tools
- Comprehensive benefits package, including health insurance and retirement plans
How to Stand Out
- Highlight your experience in designing service delivery models and SLAs, and be prepared to provide specific examples
- Showcase your knowledge of ITIL, cloud platforms, and automation tools, and explain how you've applied them in previous roles
- Emphasize your strong stakeholder management and solution consulting skills, and provide examples of successful client engagements
- Be prepared to discuss your experience working in System Integrators or IT services companies, and how you've contributed to business growth and development
- Research the company's managed services offerings and be prepared to discuss how you can contribute to their growth and development
- Prepare examples of your experience with Agile methodologies, IT service management frameworks, and cloud security and compliance frameworks
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