Practice Liaison, Revenue Cycle Management - Remote

About the Role

The success of this role hinges on the ability to build strong relationships with stakeholders, understand the intricacies of the revenue cycle, and translate data insights into practice-level actions. Given the remote nature of this position, candidates must be self-motivated, disciplined, and able to work effectively in a distributed team environment.

The Practice Liaison reports to the RCM leadership and works in close collaboration with practice managers, physicians, and other operational leaders to support revenue cycle performance improvement initiatives.

What You Will Do

• Prepare and present monthly performance scorecards for assigned practices, highlighting opportunities and insights to inform operational strategy decisions.
• Support practice-level revenue cycle management reporting processes, ensuring findings are communicated effectively to inform leadership decisions and drive workflow improvements.
• Proactively monitor practice-level revenue cycle performance, identifying areas for improvement and developing strategies to address them.
• Collaborate with RCM and AR leadership to support performance improvement initiatives, tracking progress against key performance indicators (KPIs) such as denial rate, days in AR, collection rate, and workqueue resolution performance.
• Engage in denials management activities for assigned practices, including identifying root causes, analyzing trends, coordinating solutions, and monitoring improvement efforts to reduce denial rates.
• Facilitate monthly practice communication forums, preparing agendas, tracking action items, and distributing follow-up materials to stakeholders.
• Coordinate communication between practices and RCM teams to resolve workflow issues, system challenges, and process gaps.
• Partner with practice leaders to enhance their understanding of revenue cycle performance, barriers, and opportunities for improvement.
• Support the implementation of revenue cycle improvements, ensuring changes are consistently adopted across practices.
• Identify training and professional development needs at the practice level, coordinating or delivering targeted education on billing workflows, documentation requirements, denial prevention, and compliance standards.

What We Are Looking For

• Strong understanding of the full revenue cycle process, including front-end workflows, charge capture, coding, billing, claims, denials, appeals, and accounts receivable.
• Minimum of 3+ years of hands-on experience in a physician practice group or ambulatory care setting, directly performing claims follow-up, coding, credentialing, and RCM.
• Demonstrated experience actively managing all core RCM functions, with proficiency in healthcare systems, practice management platforms, and reporting tools used to drive operational performance.
• Proven analytical ability to review revenue cycle data, identify denial trends, payer-related issues, and reimbursement challenges, and translate insights into actionable process improvements.
• Excellent communication and stakeholder management skills, with the ability to build strong relationships with physicians, office managers, coding specialists, and RCM staff.
• Ability to work in a fast-paced, remote environment, with a strong focus on self-motivation, discipline, and effective time management.

Nice to Have

• Experience with electronic health records (EHRs) and practice management systems (PMS).
• Knowledge of compliance standards and regulatory requirements impacting revenue cycle operations.
• Certification in medical coding (CPC, CCS, etc.) or revenue cycle management (CRCE, etc.).

Benefits and Perks

• Competitive salary package.
• Comprehensive health insurance benefits.
• Generous paid time off (PTO) policy.
• Remote work stipend to support home office setup and ongoing expenses.
• Opportunities for professional development and continuing education in revenue cycle management and related fields.
• Collaborative, dynamic work environment with a team of experienced professionals.
• Flexible scheduling to accommodate different time zones and work styles.

• Tip: Familiarize yourself with common revenue cycle management tools and systems, such as practice management software and electronic health records, to stand out as a candidate.
• Ensure your resume and cover letter highlight specific examples of revenue cycle improvement initiatives you've led or been a part of, including metrics on denial rate reduction or operational efficiency gains.
• Develop a strong understanding of current healthcare trends and regulatory requirements that impact revenue cycle operations, such as changes in billing codes or insurance reimbursement policies.
• Prepare to discuss your analytical approach to reviewing revenue cycle data and how you've used insights to drive process improvements in previous roles.
• Be ready to provide examples of your communication and stakeholder management skills, particularly in a remote work context, including strategies for building strong relationships with distributed teams and practice leaders.
• Consider creating a portfolio or sample presentations that demonstrate your ability to translate complex revenue cycle data into actionable insights and recommendations for practice managers and physician leaders.