Practice Manager - Managed Services

## About the Role The Practice Manager - Managed Services is a pivotal role at Baker Tilly, focused on enabling operational excellence across the managed services line. This involves driving process efficiency, supporting change adoption, and ensuring the consistent execution of strategic and operational initiatives. The role is critical in partnering with leadership and Enterprise Solutions & Operations (ESO) teams to drive operational excellence, scalable growth, and continuous improvement. Day-to-day, the Practice Manager will be involved in coordinating the execution of operational initiatives and process improvements, ensuring timely delivery and alignment with business objectives. This includes identifying operational gaps and opportunities to improve efficiency, enhance team effectiveness, and support best practice adoption. As a point of coordination for operational escalations across the engagement lifecycle, the Practice Manager must be adept at managing multiple priorities and stakeholders. The role reports to senior leadership and works closely with various teams, including the ESO, to implement strategic initiatives, operational changes, system implementations, and process transitions across the practice. This requires a strong understanding of operational processes, internal controls, firm policies, and operational standards to promote operational integrity and mitigate risk. ## What You Will Do - Support the operationalization of processes, tools, and operating models to drive consistency, scalability, and alignment with firm standards.

• Coordinate execution of operational initiatives and process improvements, ensuring timely delivery and alignment with business objectives.
• Identify operational gaps and opportunities to improve efficiency, enhance team effectiveness, and support best practice adoption.
• Serve as a point of coordination for operational escalations across the engagement lifecycle.
• Assist in the implementation, adoption, and change enablement efforts related to new processes, technologies, reporting, and operational initiatives.
• Partner with practice leadership to translate strategic priorities into operational action.
• Drive process efficiency and support change adoption across the managed services line.
• Ensure consistent execution of strategic and operational initiatives.
• Collaborate with cross-functional teams to achieve operational excellence.

## What We Are Looking For - Proven experience in a practice management or operational role, preferably in a professional services firm.

• Strong proficiency in Excel and experience with process optimization tools and technologies.
• Excellent project management skills, with the ability to coordinate multiple initiatives simultaneously.
• Strong analytical and problem-solving skills, with attention to detail and the ability to identify operational gaps.
• Experience in supporting change adoption and driving process efficiency.
• Ability to work independently and as part of a distributed team.
• Strong communication and interpersonal skills, with the ability to partner with leadership and various teams.
• Understanding of operational processes, internal controls, firm policies, and operational standards.

## Nice to Have - Experience with managed services, especially in a professional services context.

• Knowledge of operational best practices and standards in the industry.
• Certification in project management or a related field.
• Experience with data analysis and reporting tools beyond Excel.

## Benefits and Perks - Opportunity to work with a leading advisory, tax, and assurance firm.

• Collaborative and dynamic work environment.
• Professional development opportunities, including training and education programs.
• Competitive compensation package.
• Flexible working arrangements, including remote work options.
• Access to cutting-edge technologies and tools.
• Comprehensive health and wellness programs.
• Generous paid time off and holiday schedule.

- Highlight your Excel skills: Showcase your proficiency in Excel, including any advanced formulas, PivotTables, or data visualization techniques you've used to drive business insights.

• Emphasize operational experience: Even if it's not directly in managed services, highlight any experience you have in operational roles, including process optimization and project management.
• Prepare to discuss change management: Be ready to give examples of how you've supported change adoption and driven process efficiency in previous roles.
• Showcase your analytical skills: Prepare examples of how you've used data to identify operational gaps and implement improvements.
• Research Baker Tilly's culture: Understand the company's values and mission to show how you align with them and can contribute to the team's success.
• Be ready to talk about remote work: Since this is a remote role, be prepared to discuss your experience with remote work, including how you stay motivated, manage your time, and communicate with distributed teams.