Pre-Sales Services Consultant (Engagement Services Manager)
Sales
WFA Digital Insight
As the demand for digital transformation specialists grows, with a 25% increase in 2025, companies like Samsara are at the forefront. With the rise of IoT and connected operations, the need for skilled professionals who can navigate complex physical operations is paramount. Samsara's commitment to improving safety, efficiency, and sustainability makes it an exciting place to work. Before applying, candidates should be aware of the high level of autonomy and support offered, as well as the company's hyper-growth environment, which demands adaptability and a proactive approach.
Job Description
About the Role
The Pre-Sales Services Consultant, also known as the Engagement Services Manager, plays a pivotal role in representing Samsara's implementation and integration services. This position is crucial in driving business development and ensuring that customers meet their business needs through the effective use of C-level personnel. The role involves defining the scope, approach, and timeline of services engagement during the sales cycle, making it a key component of Samsara's growth strategy. Day-to-day, the successful candidate will work closely with sales representatives and sales engineers to integrate services solutions into comprehensive proposals for enterprise customers. This involves articulating and selling the value of Samsara Services, managing services pursuits, forecasting services, and closely monitoring ARR pipeline to understand capacity demands. The Engagement Services Manager will be part of a dynamic team that is shaping the future of physical operations through the use of IoT data and connected operations. This team is integral to Samsara's mission of harnessing IoT data to develop actionable insights and improve operations across various industries, including agriculture, construction, field services, transportation, and manufacturing.What You Will Do
- Articulate and sell the value of Samsara Services within prospective and existing accounts for enterprise customers.
- Work in conjunction with Sales Representatives and Sales Engineers to define and integrate the services solution into the comprehensive Samsara proposal.
- Own Services pursuits (ARR attach quota).
- Be responsible for forecasting services and closely monitoring ARR pipeline to understand capacity demands.
- Plan and manage Services scoping activity with prospective customers and produce proposals, level of effort, transition/KT, and resource plans.
- Be recognized by customers as a trusted advisor in product deployment and change management.
- Perform as a governing partner during implementation to continue customer sponsor and executive engagement.
- Collaborate with cross-functional teams to ensure seamless delivery of services.
- Develop and maintain a deep understanding of Samsara's services offerings and their value proposition.
What We Are Looking For
- 5+ years of experience in a pre-sales, consulting, or similar role, preferably in the IoT or technology sector.
- Strong understanding of IoT solutions and their applications in physical operations.
- Proven track record of success in managing services pursuits and achieving sales targets.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with C-level personnel.
- Strong analytical and problem-solving skills, with the ability to navigate complex customer needs.
- Experience working in a fast-paced, dynamic environment with a high level of autonomy.
- Strong business acumen and understanding of the commercial aspects of services delivery.
Nice to Have
- Experience with IoT data analytics and connected operations platforms.
- Familiarity with agile methodologies and their application in services delivery.
- Certification in sales, marketing, or a related field.
Benefits and Perks
- Competitive salary and benefits package.
- Opportunity to work with a pioneering company in the IoT sector.
- Collaborative and dynamic work environment with a high level of autonomy.
- Professional development opportunities, including training and certification programs.
- Remote work stipend and flexible working arrangements.
- Access to the latest technology and tools in the IoT sector.
- Comprehensive health insurance and wellness programs.
How to Stand Out
- Develop a strong understanding of IoT solutions and their applications in physical operations to stand out in the application process.
- Highlight any experience with services pursuits, sales targets, and customer relationship management in your resume and cover letter.
- Prepare examples of how you have navigated complex customer needs and developed tailored solutions in previous roles.
- Familiarize yourself with Samsara's services offerings and their value proposition to demonstrate your interest and knowledge during the interview process.
- Be prepared to discuss your experience working in fast-paced, dynamic environments and how you handle autonomy and proactive approaches to problem-solving.
- Consider creating a portfolio or examples of your work, especially if you have experience in consulting or pre-sales roles, to demonstrate your skills and achievements.
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