Prelude - Senior Analyst

About the Role

The role entails a mix of technical and soft skills, requiring you to be an effective communicator and problem-solver. You will be part of a dynamic team that values collaboration, innovation, and customer satisfaction. Your day-to-day activities will involve managing multiple client assignments, exercising moderate judgment, and contributing to decisions that impact patient safety, financial integrity, and regulatory compliance.

Nordic Global's commitment to excellence and growth creates an environment where professionals can thrive and develop their skills. As a Senior Analyst, you will have the opportunity to work on complex projects, participate in system upgrades and testing, and contribute to the company's mission to deliver high-quality services to its clients.

What You Will Do

• Provide advanced troubleshooting and problem-solving services for EHR applications
• Fulfill system requests from clients, including issue analysis, requirement specifications, and system build and testing
• Perform analysis of workflows, system setup, and system audits
• Participate in system upgrades and testing
• Manage multiple customer assignments with minimal oversight
• Exercise moderate judgment and contribute to decisions that impact client services
• Maintain accurate and up-to-date documentation in relevant ticketing systems
• Follow proper change control policies for migrating application build and configurations
• Collaborate with the team to deliver exceptional customer service
• Participate in communication and change-management of proposed changes
• Contribute to a supportive team culture focused on overall goals

What We Are Looking For

• Bachelor's degree in a related field or relevant education and/or 8+ years of industry experience
• Epic Certification in Prelude with a strong understanding of functionality within the application
• 3-5+ years of experience implementing, training, or supporting EHR modules
• Strong technical and soft skills, including Excel proficiency
• Ability to demonstrate and explain complex system setup in a clear and concise manner
• Experience working with EHR applications and troubleshooting
• Strong analytical and problem-solving skills
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Nice to Have

• Experience with project management tools and ticketing systems
• Knowledge of healthcare regulations and compliance
• Familiarity with agile methodologies and version control systems
• Certification in other EHR applications or related technologies

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a dynamic and innovative company
• Collaborative and supportive team environment
• Professional development and growth opportunities
• Flexible remote work arrangements
• Access to cutting-edge technologies and tools
• Recognition and reward for outstanding performance
• Comprehensive health and wellness programs

• Be prepared to showcase your analytical and problem-solving skills during the interview process.
• Emphasize your experience with EHR applications and troubleshooting to stand out as a candidate.
• Familiarize yourself with Nordic Global's company culture and values to demonstrate your enthusiasm for the role.
• Highlight your ability to work in a fast-paced environment and adapt to changing priorities.
• Develop a strong understanding of Epic Certification and its relevance to the position.
• Prepare examples of your experience with project management tools and ticketing systems to demonstrate your technical expertise.
• Research the company's mission and values to understand how your skills and experience align with their goals.