Principal Care Management Care Coordinator

About the Role

Day-to-day, the Care Coordinator will work closely with clinicians to gather medical information, report concerns, and ensure that all interventions are completed monthly. This will involve utilizing electronic health record systems, Microsoft Excel, and other healthcare technologies to manage patient data and communicate with the medical team. The ability to work independently in a remote setting, with minimal supervision, is crucial for success in this position.

MTC Care is a leading provider of telehealth services, and this role offers the opportunity to be part of a team that is shaping the future of healthcare. With a strong commitment to quality patient care and a dedication to innovation, MTC Care is an exciting place to work for professionals who are passionate about making a difference in the lives of patients and families.

What You Will Do

• Assist clinicians with gathering medical information for patients between visits, utilizing different electronic health record systems.
• Report any medical concerns monthly, including falls, medication issues, behavioral concerns, and recent hospitalizations.
• Complete Principal Care Management (PCM) as assigned, ensuring all interventions are completed each month for approximately 15 patients per day.
• Communicate effectively with facility staff, colleagues, and medical team members to ensure seamless care coordination.
• Aid with additional employee trainings as necessary and provide support to newer employees through "shadowing".
• Report any issues directly to the ancillary program manager and/or Chief Clinical Officer when applicable.
• Utilize Microsoft Excel to track and analyze patient data, identifying trends and areas for improvement.
• Develop and maintain a thorough understanding of healthcare technologies, including electronic health record systems and internet/cloud-based applications.
• Collaborate with the medical team to develop and implement patient care plans, ensuring that all interventions are patient-centered and effective.

What We Are Looking For

• High school diploma required, with preference for candidates with experience in healthcare or a related field.
• Proven organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to communicate effectively with patients, families, and medical staff.
• Basic knowledge of medical terminology, with the ability to learn and adapt to new technologies and systems.
• Experience with electronic health record systems, Microsoft Outlook, and Microsoft Excel.
• Ability to work independently in a remote setting, with minimal supervision.
• Strong analytical skills, with the ability to track and analyze patient data, identifying trends and areas for improvement.
• Commitment to quality patient care and a passion for making a difference in the lives of patients and families.

Nice to Have

• Experience with healthcare technologies, including telehealth platforms and electronic health record systems.
• Certification in a related field, such as medical assisting or healthcare management.
• Bilingual or multilingual skills, with the ability to communicate with patients and families in multiple languages.
• Experience with data analysis and reporting, with the ability to develop and implement data-driven solutions.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a leading provider of telehealth services, shaping the future of healthcare.
• Collaborative and dynamic work environment, with a team of dedicated professionals.
• Professional development opportunities, including training and education programs.
• Flexible remote work arrangement, with the ability to work from home or a remote location.
• Access to cutting-edge healthcare technologies, including electronic health record systems and telehealth platforms.
• Comprehensive health insurance package, including medical, dental, and vision coverage.
• Generous paid time off policy, including vacation, sick leave, and holidays.

• Tip: When applying, be sure to highlight your experience with electronic health record systems and healthcare technologies, as well as your ability to work independently in a remote setting.
• To stand out, emphasize your analytical skills and ability to track and analyze patient data, identifying trends and areas for improvement.
• When preparing for an interview, review common medical terminology and be prepared to discuss your experience with healthcare technologies.
• Be sure to ask about the company culture and values during the interview process, to ensure that you are a good fit for the team.
• If you have experience with data analysis and reporting, be sure to highlight this in your application and during the interview process.
• When negotiating salary, be sure to research the market rate for Care Coordinators in your area and be prepared to discuss your skills and experience.