Principal Customer Solutions Architect

About the Role

Day-to-day, the Principal Customer Solutions Architect will be working remotely as part of a global team, interacting with customers, sales teams, and other stakeholders to drive business forward. The role requires a high degree of autonomy, self-motivation, and the ability to work effectively in a remote environment. The candidate will be part of a community that values technological curiosity and innovation, with opportunities for professional growth and development.

Caylent operates with a people-first approach, recognizing that its employees are its greatest assets. The company fosters a culture of inclusion, diversity, and continuous learning, making it an attractive workplace for professionals seeking a challenging and supportive environment.

What You Will Do

• Lead deep dive discovery, architecture, and design sessions with strategic and enterprise customers to propose Well-Architected solutions that meet their business needs.
• Act as a trusted strategic advisor for executive customer stakeholders, aligning technical solutions with business goals and objectives.
• Author proposals and statements of work that capture customer requirements and constraints, ensuring successful project outcomes.
• Educate customers and evangelize AWS through various channels, including blogs, white papers, webinars, presentations, and direct customer engagement.
• Collaborate with and enable AWS pursuit teams to drive business growth and customer success.
• Win significantly complex pursuits and interact with strategic stakeholders to establish and maintain strong customer relationships.
• Provide mentorship to CSA peers, offering guidance on more complex and strategic pursuits, as well as career growth and development.
• Proactively contribute to the advancement of team best practices and processes, ensuring continuous improvement and innovation.

What We Are Looking For

• 10+ years of experience architecting, building, and operating solutions on AWS, with a deep understanding of AWS services and technologies.
• Proven ability to establish oneself as a trusted advisor to customers, with excellent communication and interpersonal skills.
• Experience in leading deep dive discovery, architecture, and design sessions with customers.
• Strong technical skills, including proficiency in AWS services such as EC2, S3, Lambda, and more.
• Ability to author proposals and statements of work, with experience in project management and delivery.
• Experience in educating customers and evangelizing AWS, with strong presentation and public speaking skills.
• Strong business acumen, with the ability to align technical solutions with business goals and objectives.
• Experience working in a remote environment, with a high degree of autonomy and self-motivation.

Nice to Have

• Experience with DevOps practices and tools, such as Jenkins, Docker, and Kubernetes.
• Knowledge of cloud native application development, including serverless computing and microservices architecture.
• Experience with data engineering and analytics, including services such as Redshift, QuickSight, and Lake Formation.
• Familiarity with security and compliance frameworks, including HIPAA, PCI-DSS, and GDPR.
• Experience with IT service management frameworks, such as ITIL.

Benefits and Perks

• Competitive compensation package, with opportunities for growth and development.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Flexible PTO policy, with generous vacation days and holidays.
• Remote work stipend, with support for home office setup and equipment.
• Opportunities for professional growth and development, including training and certification programs.
• Access to a global network of professionals, with opportunities for collaboration and knowledge sharing.

• To stand out, make sure your resume and cover letter highlight your AWS expertise, particularly in areas such as cloud native application development, DevOps, and data engineering.
• Prepare to talk about your experience working with customers, including how you've established trusted relationships and driven business success through AWS solutions.
• Be ready to discuss your approach to solution architecture, including how you stay current with the latest AWS services and technologies.
• Emphasize your ability to work effectively in a remote environment, including your self-motivation, discipline, and excellent communication skills.
• Consider creating a portfolio that showcases your AWS projects and solutions, including any published articles, presentations, or code repositories.
• When negotiating salary, be prepared to discuss your expectations based on industry standards and your unique skill set and experience.
• Watch for red flags such as unclear expectations, lack of communication, or unrealistic demands during the interview process.