Principal Engagement Manager - 11390

About the Role

The role is flexible and remote, with potential travel up to 50% of the time. You'll be working with a global network of clients, leveraging Coupa's AI-driven platform to help them make more informed, profitable business decisions. As a key member of the Professional Services team, you'll be responsible for managing reporting, risk analysis, and resource allocation for project delivery.

Coupa's innovative approach to spend management is driven by its community-generated AI and industry-leading technology. By joining the company, you'll be part of a pioneering effort to empower businesses with greater efficiency and visibility in their spend. With a collaborative culture that values transparency, openness, and excellence, you'll be working in an environment that fosters growth and success.

What You Will Do

• Establish robust partnerships with customers and colleagues to guide them towards their goals for a successful and timely implementation
• Take the lead in all implementation phases, from mobilization to deployment
• Lead discussions on process optimization and best practices
• Collaborate closely with Coupa services partners throughout the implementation
• Engage customers in strategic business need discussions beyond feature/function basics
• Provide technical and functional expertise, demonstrating the full Coupa platform and tailoring implementations to meet unique customer business needs
• Manage reporting, risk analysis, and resource alignment for project delivery, both individually and collaboratively
• Develop and maintain strong client relationships, ensuring customer satisfaction and identifying opportunities for growth
• Stay up-to-date with the latest industry trends and technologies, applying this knowledge to improve implementation strategies and customer outcomes

What We Are Looking For

• Highly desirable experience with Procure to Pay processes
• Proven systems applications consulting experience, either internally or externally
• Strong client management skills for successful go-live implementations, preferably in procurement, AP, and/or Expense Management
• Experience with Software as a Service (SaaS) and familiarity with financial accounting, customer management, and sales force automation software
• Previous senior consulting expertise with applications like Ariba, Concur, NetSuite, Basware, OB10, Salesforce.com, Workday, Great Plains, ACT, Oracle, SAP
• Strong communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders
• Experience working in a fast-paced, dynamic environment, with a focus on delivering high-quality results under tight deadlines
• Ability to work independently and collaboratively as part of a global team

Nice to Have

• Experience with data analysis and visualization tools, such as Excel or Tableau
• Knowledge of cloud-based platforms and their applications in spend management
• Certification in a related field, such as procurement or project management
• Experience working with cross-functional teams, including sales, marketing, and product development

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a pioneering company in the spend management industry
• Flexible and remote work arrangement, with potential for travel
• Collaborative and dynamic work environment, with a focus on innovation and growth
• Professional development opportunities, including training and certification programs
• Access to the latest technologies and tools, including Coupa's AI-driven platform
• Recognition and rewards for outstanding performance and contributions to the company's success
• Comprehensive health and wellness programs, including mental health support and employee assistance
• Generous PTO and holiday policy, with flexible scheduling to support work-life balance
• Remote stipend and reimbursement for home office expenses

• Tip: Ensure you have a strong understanding of Procure to Pay processes and experience with SaaS applications, as these are key requirements for the role.
• When applying, highlight your client management skills and experience with implementation projects, as these are critical to success in this position.
• Be prepared to discuss your experience with software like Salesforce and Excel, and how you've applied these tools in previous roles.
• Consider creating a portfolio or case studies that demonstrate your technical expertise and ability to drive successful implementations.
• During the interview process, ask questions about the company culture and values, as well as the opportunities for growth and professional development within the organization.
• When negotiating salary, be sure to research the market rate for the role and highlight your relevant experience and skills to support your request.
• Red flag: If the company is unclear about the role's responsibilities or expectations, or if there's a lack of transparency about the company culture and values, it may be a sign of a poorly managed or unstable work environment.