Principal, Product Manager - AI / LLM
Product
WFA Digital Insight
As demand for AI-powered solutions surges, product managers with expertise in AI and LLM are in high demand. With its remote-first approach, Twilio stands out in the job market. To succeed in this role, candidates need strong technical skills and experience in product development. Before applying, consider how your skills align with Twilio's innovative approach to customer experience.
Job Description
About the Role
Twilio is seeking a Principal Product Manager to lead the development of Console Copilot backend services and AI agent platforms. This position is a high-leverage leadership role designed to drive the strategy and execution of Twilio's Copilot Backend Services.Responsibilities
- Design the 'Twilio Brain': Lead the strategy for backend services that ingest vast amounts of Twilio-specific product knowledge, documentation, and real-time telemetry to provide proactive 'nudges' and conversational assistance.
- Ensure these agents are performant, context-aware, and seamlessly integrated into the customer’s journey from sign-up to global scale.
How to Stand Out
- Familiarize yourself with Twilio's products and services to understand how your skills can contribute to the company's mission.
- Develop a portfolio that showcases your experience in AI and LLM product development.
- Prepare to discuss your approach to driving strategy and execution in a remote work environment.
- Be ready to provide examples of how you've improved customer experience through AI-powered solutions in previous roles.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.