Principal Solution Engineer
Software Development
Salesforce
WFA Digital Insight
The demand for expert solution engineers with Salesforce skills is on the rise in the remote job market, driven by the growing need for personalized customer experiences. With Twilio's commitment to remote-first work, this role stands out for its global impact and vibrant team culture. Candidates should be prepared to showcase their technical expertise and executive relationship-building skills.
Job Description
About the Role
Join Twilio as a Principal Solutions Engineer for the Twilio Communications APJ team, helping customers design and build next-generation customer engagement experiences powered by Twilio's Customer Engagement Platform.Responsibilities
- Lead technical and experiential wins with customers across APJ
- Design and build next-gen customer engagement experiences
- Shape how customers think about conversations, designing intelligent flows, and translating business intent into scalable architectures
Requirements
- Strong technical and executive relationship-building skills
- Experience with Salesforce and customer engagement platforms
How to Stand Out
- Develop a strong portfolio showcasing your technical expertise and experience with Salesforce and customer engagement platforms.
- Practice your executive relationship-building skills, focusing on how to effectively communicate technical solutions to non-technical stakeholders.
- Be prepared to discuss your experience with AI, autonomous agents, and human-assisted agents in customer engagement contexts.
- Highlight any experience you have with designing and building next-gen customer engagement experiences.
- Research Twilio's Customer Engagement Platform and be prepared to ask informed questions during the interview process.
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