Principal Solutions Engineer, Product Partnerships

About the Role

Engine is transforming the business travel landscape by creating a personalized, rewarding, and simple experience. With a platform that combines corporate travel, a powerful charge card, and modern spend management, the company is poised for continued growth. Backed by notable investors and recognized as one of the fastest-growing travel and fintech platforms in North America, Engine offers a dynamic and innovative work environment.

What You Will Do

• Act as the primary technical point of contact for partners and customers during integration, launch, and go-live phases.
• Lead technical discovery, solution design, and implementation support to ensure seamless integrations.
• Guide partners through API usage, authentication, data models, and integration patterns to facilitate effective onboarding.
• Own technical launch readiness and sign-off, ensuring performance, security, and scalability standards are met.
• Provide post-launch technical support for partner and customer accounts, troubleshooting and resolving integration issues in collaboration with Product and Engineering teams.
• Serve as the technical translator between partners and internal teams, delivering structured, actionable feedback to inform API roadmap, platform strategy, and developer experience.
• Build and maintain technical launch playbooks, reference architectures, and integration patterns to enable scalability and efficiency.
• Create and iterate on partner-facing technical documentation and enablement materials to support self-service and independence.
• Design the Solutions Engineering function for Product Partnerships, defining role scope, engagement models, and operational processes.

What We Are Looking For

• Proven experience in a solutions engineering or similar technical role, preferably in the travel tech or fintech industry.
• Strong technical skills, including proficiency in Excel and experience with API integrations and software development.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Experience in leading technical discovery, solution design, and implementation support for partners and customers.
• Strong problem-solving skills, with the ability to troubleshoot and resolve complex technical issues.
• Experience in building and maintaining technical documentation and enablement materials.
• Ability to work in a fast-paced environment and adapt to changing priorities and requirements.

Nice to Have

• Experience with cloud-based technologies and platforms.
• Knowledge of travel industry standards and protocols.
• Familiarity with agile development methodologies and version control systems.
• Certification in solutions engineering or a related field.

Benefits and Perks

• The opportunity to work with a fast-growing and innovative company in the travel tech sector.
• Competitive compensation package, including salary and benefits.
• Flexible working hours and remote work options, allowing for a healthy work-life balance.
• Access to cutting-edge technology and tools, enabling you to stay up-to-date with the latest industry trends.
• Professional development opportunities, including training and certification programs.
• Collaborative and dynamic work environment, with a team of experienced professionals who are passionate about transforming business travel.

• Tailor your resume: Highlight your technical skills, especially those relevant to travel tech and fintech, such as proficiency in Excel and experience with API integrations.
• Prepare for technical interviews: Review common solutions engineering interview questions and practice your problem-solving skills to demonstrate your ability to troubleshoot complex technical issues.
• Showcase your communication skills: Be prepared to provide examples of how you have effectively communicated technical information to non-technical stakeholders in previous roles.
• Research the company: Understand Engine's mission, values, and products to show your genuine interest in the company and the role.
• Be ready to talk about scalability: Since you'll be designing the Solutions Engineering function from scratch, be prepared to discuss how you would approach building a scalable team and processes.
• Ask about growth opportunities: Show your ambition by asking about potential paths for professional growth within the company.
• Discuss your experience with partnerships: Highlight any experience you have in building and maintaining technical partnerships, and how you can apply this to the role at Engine.