Product Builder (Remote in Portugal)
WFA Digital Insight
As the remote job market continues to evolve, demand for skilled product builders with AI expertise has skyrocketed. With a growth rate of 27% in AI-related job postings in the past year, professionals with hands-on building experience are in high demand. Otonomee's commitment to innovation and customer-centricity makes this role particularly compelling, especially for those with a background in CX and BPO. Before applying, candidates should be prepared to showcase their technical skills, industry knowledge, and ability to navigate complex stakeholder relationships.
Job Description
About the Role
The Product Builder role at Otonomee is a unique opportunity for a skilled professional to drive product decisions and build AI-native tools from the ground up. As a key member of the team, you will work closely with the CEO, CTO, and Senior Leadership Team to develop and implement AI capabilities that enhance business operations, frontline agent effectiveness, and client-facing solutions. With a strong emphasis on hands-on building, you will be responsible for moving from problem to working prototype using AI-native tools, collaborating with the engineering team to deliver deployable tools.The role requires a deep understanding of the CX and BPO industry, as well as the ability to navigate complex stakeholder relationships. You will work closely with internal teams, external technology partners, and clients to ensure that product decisions are informed by operational reality.
Otonomee is committed to building a robust AI and product capability, and this role is a critical component of that effort. With direct access to the CEO and a real client base in the CX space, you will have the opportunity to make a meaningful impact on the company's growth and success.
What You Will Do
- Define product decisions and build, buy, advise, and partner frameworks to drive business growth
- Develop and implement AI-native tools using modern CX platforms
- Collaborate with the engineering team to deliver deployable tools and solutions
- Manage stakeholder relationships across internal teams, external technology partners, and clients
- Identify areas for process improvement and implement solutions to enhance operational efficiency
- Develop and maintain a practical understanding of modern CX platforms and their capabilities
- Work with the Senior Leadership Team to translate operational priorities into product requirements
- Support the Professional Services function with product intelligence and guidance
- Develop and maintain a deep understanding of the CX and BPO industry and its trends
- Stay up-to-date with the latest developments in AI and machine learning
What We Are Looking For
- Hands-on product building experience with AI-native tools and technologies
- Strong understanding of the CX and BPO industry and its trends
- Experience working with modern CX platforms and their capabilities
- Ability to navigate complex stakeholder relationships and manage multiple priorities
- Strong technical skills, including proficiency in AI-native build tools
- Excellent communication and collaboration skills
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Strong problem-solving skills and attention to detail
- Experience working with cross-functional teams, including engineering, sales, and marketing
Nice to Have
- Experience working with cloud-based technologies and agile development methodologies
- Familiarity with DevOps practices and continuous integration/continuous deployment (CI/CD) pipelines
- Knowledge of data analytics and machine learning algorithms
- Experience working with client-facing solutions and customer success teams
- Certification in AI, machine learning, or a related field
Benefits and Perks
- Competitive compensation package
- Opportunity to work with a cutting-edge AI and product capability
- Collaborative and dynamic work environment
- Professional development opportunities, including training and education
- Flexible work arrangements, including remote work options
- Access to the latest technologies and tools
- Recognition and reward for outstanding performance
- Comprehensive benefits package, including health, dental, and vision insurance
- Generous paid time off and holiday policy
How to Stand Out
- Make sure to showcase your hands-on product building experience and technical skills in your application, including any relevant certifications or training.
- Be prepared to discuss your understanding of the CX and BPO industry and its trends, as well as your experience working with modern CX platforms.
- Highlight your ability to navigate complex stakeholder relationships and manage multiple priorities in a fast-paced environment.
- Emphasize your problem-solving skills and attention to detail, as well as your ability to adapt to changing priorities and priorities.
- Consider including a portfolio or examples of your work, such as AI-native tools or solutions you have developed, to demonstrate your skills and experience.
- Be prepared to discuss your long-term career goals and how this role aligns with your aspirations, as well as your expectations for salary and benefits.
- Research the company culture and values, and be prepared to discuss how you align with them and how you can contribute to the team's success.
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