Product Manager, Growth AI Outreach Motion

About the Role

The team works across the full user lifecycle (signup, onboarding, activation, expansion, retention) and sits at the intersection of product, data science, engineering, design, marketing, and AI/ML. The ideal candidate will have a deep understanding of growth hacking, AI, and digital marketing, with experience in driving scalable growth strategies.

What You Will Do

• Define the AI specialist: what it knows, how it engages, where it draws the line, and when it hands off, owning the product vision, strategy, and roadmap.
• Launch and scale the inbound motion across chat, voice, and email for prospects and new users seeking help with products, pricing, and getting started, driving rapid iteration on answer quality and resolution rates.
• Build the triage and qualification layer, assessing the user, understanding the size and complexity of the opportunity, and routing accordingly.
• Define escalation paths to the vendor support team and sales team, ensuring seamless handoffs and preserved context.
• Scale past the first interaction into onboarding and cross-sell, helping users activate products, discover new ones, and grow their usage of Stripe.
• Leverage Stripe's existing product recommendation, merchant context, onboarding systems, and outreach platform.
• Own the revenue this motion produces, defining success metrics and maintaining accountability from conversion through expansion.
• Partner with engineering, AI/ML, design, data science, marketing, sales, and support to execute at pace while maintaining Stripe's bar for quality and trust.

What We Are Looking For

• 5+ years of experience in product management, with a focus on growth, AI, and digital marketing.
• Strong understanding of growth hacking, AI, and digital marketing principles.
• Experience with product-led growth motion and self-serve customer acquisition.
• Strong technical skills, with experience in AI/ML, data science, and engineering.
• Excellent communication and collaboration skills, with the ability to work across teams.
• Experience in driving scalable growth strategies and owning revenue targets.
• Strong analytical skills, with experience in data analysis and interpretation.
• Bachelor's degree in Computer Science, Business Administration, or related field.

Nice to Have

• Experience with fintech and payment solutions.
• Knowledge of Stripe's products and services.
• Experience with cloud-based technologies and platforms.
• Certification in AI, ML, or data science.

Benefits and Perks

• Competitive salary and equity package.
• Comprehensive health insurance and benefits.
• Flexible PTO and remote work options.
• Access to cutting-edge technologies and tools.
• Opportunity to work with a talented and diverse team.
• Professional development and growth opportunities.
• Employee resource groups and community involvement.

• Focus on showcasing your experience in AI, growth hacking, and digital marketing, highlighting specific accomplishments and metrics.
• Be prepared to discuss your understanding of product-led growth motion and self-serve customer acquisition.
• Emphasize your technical skills, including AI/ML, data science, and engineering, and be prepared to back them up with examples.
• Demonstrate your ability to work across teams, including engineering, design, marketing, and sales.
• Show your passion for driving business growth and expansion through AI-powered solutions.
• Prepare to discuss your experience with data analysis and interpretation, and be ready to walk through examples of how you've used data to inform product decisions.
• Highlight any experience you have with fintech and payment solutions, and be prepared to discuss how you can apply that knowledge to this role.