Product Manager, GTM Systems

## About the Role As a Product Manager, GTM Systems at Dropbox, you will be at the forefront of driving business growth through AI-powered tools and workflows. Your day-to-day will involve defining and executing the AI roadmap for GTM systems, partnering closely with engineering, technical architects, design, analytics, operations, and enablement teams. You will enable customer-facing GTM teams to operate more efficiently and effectively.

The GTM TechOps team owns the systems, data, and automation that power the full customer lifecycle, from first touch through renewal and expansion. Your role within this ecosystem will focus on applying AI-powered solutions to enhance the customer experience and drive business outcomes.

You will be part of a collaborative and dynamic team that values innovation, creativity, and problem-solving. Your input will be crucial in shaping the future of GTM systems at Dropbox, ensuring that solutions are tailored to meet the evolving needs of the business and its customers.

## What You Will Do - Define the AI roadmap and priorities for GTM systems, focusing on high-impact use cases that drive business growth.

• Identify, compare, and prioritize the highest-impact opportunities across sales, marketing, and customer success, ensuring that solutions are aligned with business objectives.
• Balance near-term impact with longer-term platform capabilities, such as decisioning and orchestration, to ensure sustainable growth.
• Partner with cross-functional teams to turn business needs into production-ready solutions, leveraging AI and data analytics.
• Own the product lifecycle from problem definition through execution and adoption, including rapid prototyping to explore and validate ideas.
• Set priorities and make tradeoffs that balance speed with long-term system health, ensuring that solutions are scalable and reliable.
• Collaborate with stakeholders to define and drive the adoption of AI-powered GTM systems, ensuring seamless integration with existing workflows.
• Develop and maintain a deep understanding of the GTM systems landscape, including emerging trends and technologies.
• Define and track key performance metrics to measure the success of AI-powered GTM systems, using data to inform future development and optimization.

## What We Are Looking For - 5+ years of experience in product management, with a focus on GTM systems, AI, or related fields.

• Strong product judgment and a practical understanding of applied AI in operational environments.
• Experience with Salesforce and other GTM systems, including integration and workflow management.
• Proven ability to partner with cross-functional teams, including engineering, technical architects, design, analytics, operations, and enablement.
• Strong systems thinking and problem-solving skills, with the ability to balance near-term impact with long-term capabilities.
• Excellent communication and collaboration skills, with the ability to work effectively with stakeholders at all levels.
• Experience with agile development methodologies and version control systems.
• Strong data analysis and interpretation skills, with the ability to inform product decisions with data.

## Nice to Have - Experience with cloud-based technologies and platforms, such as AWS or Azure.

• Knowledge of machine learning and deep learning concepts, with the ability to apply these to GTM systems.
• Experience with DevOps practices and tools, such as Jenkins or Docker.
• Familiarity with IT service management frameworks, such as ITIL.

## Benefits and Perks - Competitive salary and benefits package, with opportunities for growth and professional development.

• Flexible working hours and remote work options, with a stipend for home office setup.
• Access to cutting-edge technologies and tools, with opportunities for training and upskilling.
• Collaborative and dynamic work environment, with a team that values innovation and creativity.
• Comprehensive health and wellness programs, including mental health support and employee assistance.
• Generous PTO and holiday package, with flexible time off for work-life balance.
• Opportunities for professional development and career advancement, with a focus on growth and progression.

- Tip: When applying for this role, be sure to highlight your experience with GTM systems, AI, and Salesforce, and provide specific examples of how you have driven business growth through AI-powered solutions.

• Tip: To stand out, demonstrate a deep understanding of the GTM systems landscape, including emerging trends and technologies, and show how you have applied this knowledge to drive business outcomes.
• Tip: Be prepared to discuss your approach to balancing near-term impact with longer-term capabilities, and provide examples of how you have made tradeoffs in previous roles.
• Tip: Make sure to showcase your collaboration and communication skills, as these are critical for success in this role, and provide examples of how you have worked effectively with cross-functional teams.
• Tip: When preparing for interviews, review the company's products and services, and be prepared to discuss how you can contribute to the company's mission and goals.
• Tip: Be sure to ask about the company culture, values, and expectations, and be prepared to discuss how you can align with these and drive business growth.
• Tip: Finally, be prepared to negotiate your salary and benefits package, and be sure to research the market rate for similar roles to ensure you are fairly compensated.