Product Manager L3
WFA Digital Insight
The demand for skilled product managers in the tech industry has grown significantly, with a 25% increase in remote product management roles in the last year. As companies like Twilio continue to shape the future of communications, the need for experts who can simplify complex systems and improve customer experiences has never been more pressing. With Twilio's commitment to remote-first work and a strong culture of connection, this role offers a unique opportunity for product managers to make a global impact. Before applying, candidates should be prepared to showcase their technical skills, particularly in Excel, as well as their ability to drive data-driven decision making and lead cross-functional teams.
Job Description
About the Role
The Product Manager L3 role at Twilio is a critical position that will lead core provisioning and management for Twilio's sender onboarding. As a key member of the team, you will own user-facing sender administration and the orchestration needed to route customers through required setup and compliance steps across various lifecycle stages. Your goal will be to simplify sender selection, provisioning, and management to protect Twilio's communication foundation. You will be working closely with a talented team of professionals who are passionate about delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide.The successful candidate will have a strong technical background, with expertise in Excel and a proven track record of driving data-driven decision making. You will be responsible for leading cross-functional execution, partnering deeply with Engineering, Design, and KYC Product Managers to embed compliance initiatives, integrated intake forms, and autoregistration processes directly into the customer journey.
What You Will Do
- Own and optimize core purchase workflows, including the sender recommendation experience, exclusive number provisioning, and essential workflows like porting and hosting to ensure a seamless acquisition process
- Drive platform orchestration to ensure a unified experience by overseeing cross-console ingress and egress, managing complex checklist state management, and utilizing proactive nudges and intent-based routing to abstract away disjointed configuration steps and seamlessly guide customers to their desired outcomes
- Lead cross-functional execution by partnering deeply with Engineering, Design, and KYC Product Managers to embed compliance initiatives, integrated intake forms, and autoregistration processes directly into the customer journey
- Drive data-driven decision making by utilizing product analytics and building dashboards to monitor funnel health, track rigorous metrics and identify points of friction
- Manage core product management duties, including end-to-end roadmap planning, ruthlessly prioritizing competing features, resolving cross-team dependencies, and aligning internal stakeholders on your product vision and strategy
- Simplify sender complexity for all new and existing customers
- Improve a disjointed journey with a unified experience using intelligent state management, intent-based routing, and proactive nudges
- Scale provisioning for high-volume growth by improving the sender recommender to help customers expand internationally, alongside delivering robust bulk purchasing and auto-scaling mechanisms
What We Are Looking For
- Minimum of 6 years of experience in product management, with a focus on technical products and services
- Strong technical background, with expertise in Excel and data analysis
- Proven track record of driving data-driven decision making and leading cross-functional teams
- Experience with platform orchestration and managing complex systems
- Strong communication and collaboration skills, with the ability to work effectively with Engineering, Design, and KYC Product Managers
- Ability to prioritize competing features and resolve cross-team dependencies
- Strong problem-solving skills, with the ability to analyze complex problems and develop creative solutions
Nice to Have
- Experience with artificial intelligence and machine learning
- Knowledge of cloud-based technologies and agile development methodologies
- Certification in product management or a related field
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a talented team of professionals who are passionate about delivering innovative solutions
- Flexible working hours and remote work options
- Professional development opportunities, including training and certification programs
- Access to the latest technologies and tools
- Collaborative and dynamic work environment
How to Stand Out
- Make sure to highlight your technical skills, particularly in Excel, in your application and during the interview process.
- Be prepared to provide specific examples of how you have driven data-driven decision making and led cross-functional teams in previous roles.
- Show a strong understanding of platform orchestration and managing complex systems, and be able to explain how you would simplify sender complexity for all new and existing customers.
- Demonstrate your ability to prioritize competing features and resolve cross-team dependencies, and highlight your strong communication and collaboration skills.
- Be prepared to discuss your experience with artificial intelligence and machine learning, and how you think it can be applied to improve customer experiences.
- Research Twilio's products and services, and be prepared to discuss how you can contribute to the company's mission and vision.
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